Elland Steel, a trusted name in the UK’s structural steel industry for over 50 years, is offering a fantastic opportunity for an IT Apprentice to join their forward-thinking team. As an Employee-Owned Trust, Elland Steel prides itself on empowering its people to drive success and innovation from within. This apprenticeship provides hands-on experience supporting IT […]
Elland Steel, a trusted name in the UK’s structural steel industry for over 50 years, is offering a fantastic opportunity for an IT Apprentice to join their forward-thinking team. As an Employee-Owned Trust, Elland Steel prides itself on empowering its people to drive success and innovation from within.
This apprenticeship provides hands-on experience supporting IT infrastructure in a fast-paced environment, contributing to the company’s ongoing digital transformation. With expert mentorship and a commitment to continuous development, this role is the perfect launchpad for anyone passionate about technology and eager to build a rewarding career in IT within the construction sector.
In this role, you’ll work towards your Level 3 Information Communications Technician qualification delivered by our expert training team at Baltic Apprenticeships.
A Typical Day in the Job:
* Assist with password resets, user onboarding and offboarding by creating and disabling user accounts, handle basic anti-virus configuration and monitoring.
* Use an Excel based ticketing system to log and track IT issues, recording details such as issue status, actions taken and resolution times.
* Use a range of communication channels such as phone, email, messaging, video calls, and ticketing system.
* Support staff via phone and email queries and direct assistance covering a wide range of tasks from peripheral support and troubleshooting to account set up and basic software issues.
* Assist with hardware repairs and component replacements as needed. Support installation and configuration of devices such as switches and firewalls.
* Assist with the installation of software updates as part of a system maintenance tasks, ensuring all systems are current and functioning efficiently.
Full training and support will be provided by your workplace mentor and from the Baltic team.
Salary, Hours & Benefits:
* £14,722.50 per annum.
* Monday to Friday, flexible hours between 7:30am-5:30pm.
* 28 days annual leave including Bank Holidays.
* Opportunity for yearly salary advancements.
* Profit related bonus scheme.
* Branded workwear allowance.
* Able to access a host of additional entitlements through a benefit portal.
Desired Qualities, Skills and Knowledge:
* Good computer skills preferably shown via a GCSE in Computer Science or an equivalent course.
* Good knowledge of Microsoft applications including Windows, Excel and Outlook.
* Passion for IT.
* Strong communication skills both written and verbal.
* Ability to work as part of a team and independently.
* 5 GCSE's (or equivalent) at grades 4+.
* Grade 6 in GCSE Maths and Grade 5 in GCSE English.
Your Training with Baltic:
This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.
Next Steps:
To apply, please submit your CV and a cover letter explaining your interest in the role and what you hope to gain from an apprenticeship with Elland Steel. If your application is then successful, one of our recruitment consultants will be in touch to discuss your application further
Eligibility Criteria:
You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.
#J-18808-Ljbffr