Overview
Role: Senior Project & Practice Manager
Location: Leeds, hybrid working 2-3 days per week from the office
Salary: £60,000 to £65,000, plus extensive benefits
Contract type: Permanent
Employment type: Full time
Working hours: 37.5 hours per week, Mon-Fri
Do you want to work for the nation's largest online pharmacy ensuring excellence for all our patients? We're a market leader in the pharmacy world, with 25 years' experience, helping over 1.4 million patients in England manage their NHS prescriptions from request through to delivery. We are Great Place to Work certified as we consider colleague experience a top priority every day. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider. We are committed to continuing to develop a positive, open and honest working environment for all.
What you will be doing
Senior Project Manager Delivery (80%)
* This role leads through doing, taking ownership of complex and strategically significant projects, setting the standard in delivery discipline, governance, and stakeholder engagement. By demonstrating best practice in real project environments, they act as a role model for other Project Managers, building credibility through results and creating a culture of accountability and excellence
* Lead high-complexity or strategically important projects through their full lifecycle
* Translate scope and deliverables into detailed delivery plans, milestones, and measurable outcomes
* Engage with stakeholders (C-level, Heads of Department, external partners, SROs and project teams) to translate scope, secure buy-in, and ensure delivery aligns with business goals
* Establish and chair project working groups, steering groups, and governance forums
* Manage budgets (as needed), resources, dependencies, and third-party suppliers to optimise delivery outcomes
* Apply structured risk, issue, and change management, ensuring early escalation and mitigation
* Track and report against KPIs, benefits, and delivery performance using portfolio dashboards
* Ensure high-quality project documentation and audit-ready reporting (plans, risk logs, RAID, postimplementation reviews)
* Drive cross-team alignment, ensuring Tech, Product, Operations, and external partners are coordinated to critical path timelines
* Proactively identify and resolve blockers to successful project delivery, escalating where necessary
* Support business readiness, transition planning, and handover to BAU or operational teams
Practice Development (10%)
* Define, maintain, and continuously improve project delivery frameworks, templates, tools, and methodologies (e.g., waterfall, agile, hybrid)
* Act as the subject matter expert and internal consultant for project management best practice
* Support capability building across the PM community through coaching, mentoring, and knowledge sharing
* Lead training, onboarding, and practice forums for new PMs or delivery professionals
* Partner with the Tech PMO colleagues, Portfolio, and Strategy teams to ensure alignment of projects to strategic objectives, OKRs, and governance standards
Line Management / Mentorship (10%)
* Line manage a small team of Project Managers, ensuring personal development, performance management, and wellbeing
* Provide quality assurance, peer review, and coaching for project artefacts, delivery plans, and governance packs
* Act as a role model for delivery discipline, stakeholder engagement, and proactive risk management
Who are we looking for?
* Proven track record of delivering to time, cost, and quality across multiple delivery models
* Strong financial management skills, with experience of building and managing project budgets
* Strategic Thinker: Ability to see the big picture while managing detailed project execution
* Adaptability: Capable of thriving in a fast-paced, high-pressure environment with competing priorities
* Exceptional Communication: Clear, concise, and persuasive in engaging with stakeholders at all levels
* Problem Solving: A proactive approach to identifying issues and implementing practical solutions
* Leadership: Strong ability to motivate and guide teams through complex and sensitive projects
* Demonstrable project management experience, preferably in a digital or enterprise setting
* Proven track record of delivering large-scale transformation projects
* Extensive experience delivering complex, multi-disciplinary projects or programmes
* Experience contributing to portfolio management, investment cases, and governance processes
* Experience of working in a pressured environment, delivering against tight deadlines
* Experience of working within company and ethical rules and regulations
* Experience of working in a highly accurate environment
What happens next?
Please click apply and if we think you are a good match, we will be in touch to arrange an interview.
Applicants must prove they have the right to live in the UK.
All successful applicants will be required to undergo a DBS check.
Unsolicited agency applications will be treated as a gift.
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