Weare seeking to recruit well motivated individuals to work in our busyOutpatients Department where you will carry out a full range of duties in orderto provide an effective and efficient service.
Forthis role it is essential that you are educated to O level/GCSE Standard(grades 9-4), NVQ in Customer Care or Business Administration or equivalent,with experience of working in an outpatient department.
Withgood communication and interpersonal skills, you will have experience ofcommunicating with a wide range of people on all levels either by telephone orface to face. You will be able to work on your own initiative, prioritisingyour workload and paying attention to detail at all times whilst working underpressure and to tight deadlines. You will be a good team player with aflexible approach to work, pleasant personality and positive outlook.
Main duties of the job
Booking of allappointments inline with the NHS Plan targets and Patient Choice,
To be responsible for allclinic capacity ensuring all vacant new patient slots are utilized in linewith current protocols and to the maximum waiting times set for the service.
Action Service Managersrequests for the cancellation, reduction & re-instatement of clinicsand reschedule patients around rotas, annual leave and sickness.
Preparing complex statisticsand data for relevant Service managers using various computer softwarepackages. Supply reports of demand, activity and by specialty waitingtimes.
To be responsible for allclinic capacity ensuring all vacant slots are utilized.
Dealing with all patientenquires and problems.
Manage Outpatient review listand inform clinicians and Service managers of any capacity issues.
Utilise the ERS system
About us
Wereserve the right to close positions early
BarnsleyHospital NHS Foundation Trust is a high performing Trust, currently ratedGood by the Care Quality Commission (CQC) and achieving significant progressin the delivery of our strategic objectives, including our ambition to be thebest Place to Work
We scored bestin the country in the most recent NHS Staff Survey for teamwork, compassionateleadership, and supporting work/life balance. In 2024's survey, the Trust alsoscored above average in every theme of the NHS People Promise the promise NHS colleagues make toeach other to improve the experience of working in the NHS for everyone
We are proud ofthe commitment of our colleagues to ensuring a strong and sustainable futureand our organisation is highly valued by our local communities
There has neverbeen a better time to join Barnsley Hospital. It is moving at pace and a wecan do this attitude is evident right through the organisation
BarnsleyHospital NHS FT is committed to promoting equality of opportunityand fair treatment to all applicants
Forindividuals who may require sponsorship under the skilled worker or health& care visa route please use the link on the right hand side of the advertto check your eligibility, please note that band 2 and 3 entry roles are nolonger eligible for sponsorship
Thecost of the DBS (criminal records check) for Band 6 and above roles will onlybe met by the successful candidate(s) through salary deduction
Job responsibilities
Please refer to the attachedJob Description and Person Specification for full details of the role andresponsibilities.
SupportingDocuments
Please refer to thevalues-based recruitment guidance and associated documentation.
Person Specification
Experience
* Significant general clerical experience
* Direct telephone contact with clients/staff
* Working with staff at all levels
* Previous NHS experience
Knowledge and Awareness
* Confidentiality
* Health and Safety
* Windows based computer packages
* National OPD targets
* Healthcare environment
* In around 100 words please describe what Equality & Diversity means to you and why they are important.
* In around 100 words please describe a time when you were under pressure but remained calm, compassionate and focused at work.
* In around 100 words please describe what motivates you to do a good job?
Qualifications
* Educated to GCSE level or equivalent relevant experience
* NVQ level 3 in customer care or relevant experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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