About the Role
To provide comprehensive, efficient and confidential secretary service to Consultants, medical staff and their teams. The post holder will work for an extremely busy Consultant and their team, providing support and cover to team members as requires. The specialities covered will be Glaucoma.
Provide effective input into the work of the Trust, to support the achievement of our vision and values. An exciting opportunity has arisen for a Medical Secretary to join the Ophthalmology department at Northampton General Hospital. Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
Responsibilities
* Prioritise own workload and work independently within service needs.
* Receive and take relevant action on telephone calls and other enquiries from key contacts, dealing with internal and external sources to resolve any problems, queries or complaints, making appointments and arranging visits and meetings where appropriate.
* Book theatre lists and liaise with patients and pre‑operative teams. Maintain the database of corneal grafts and cross‑linking patients, order corneal grafts, book cross‑linking machinery.
* Deal with patients, relatives and other professionals that attend the office to resolve any problems, queries, complaints or requests for appointments.
* Maintain confidentiality at all times.
* Maintain diaries, assist in scheduling consultant workload and communicate with other relevant parties concerning the planning and re‑scheduling of work as necessary.
* Advise junior medical staff to attend clinical commitments as necessary.
* Accurately type audio‑based dictation as required (clinical letters, discharge summaries, reports, ward rounds, operation notes, theatre lists and general correspondence) ensuring timely dissemination within the appropriate time frame and in line with required standards.
* Open post and prioritise for Consultant, dealing with matters not requiring the Consultant’s attention.
* Provide a general administrative service including photocopying, filing, faxing and other office routines.
* Compile and review office protocols, modifying working practices where necessary, ensuring protocols are up to date and contain all relevant procedures to support any relief medical secretaries, clerical staff and new staff who may be required to support the office.
* Ensure all investigations and test results are checked by the Consultant or an appropriate member of his/her team; bring all known abnormal or urgent results to the attention of the Consultant or an appropriate member of his/her team.
* Ensure all patient notes are correctly completed with patient details and accurate copies of investigative reports and correspondence are filed in medical records case notes, following laid down guidelines.
* Use the computerised patient management system (CAMIS) regarding identification of out‑patient, in‑patient and waiting‑list data; add patients to the waiting list in line with Trust Waiting List Policy and Procedures; ensure all clinical coding is accurately completed.
* Use CAMIS to accurately record personal confidential data from patients or their representatives.
* Manage the inpatient waiting list and arrange dates for patients’ procedures in line with the PTL, liaising with the consultant when doing so; add patient information and procedure date to CAMIS as well as various other internal systems, ensuring all information is accurate and up to date.
* Communicate with other departments concerning case notes for appointments and admissions, ensuring timely availability of patient x‑rays, test results and investigations.
* Provide cover for team members during sickness absence and annual leave.
* Participate in audits as required.
* Provide support with training new staff where required, demonstrating duties to new starters.
* Maintain up to date personal awareness and knowledge of Trust wide issues and directives; apply knowledge in the workplace, including attending appropriate directorate briefings and meetings.
* Any other duties commensurate with the grade and in line with the requirement of the post.
Qualifications & Skills
* Experienced Medical Secretary with sound secretarial and excellent typing skills.
* Excellent publicly speaking, communication and interpersonal skills.
* Sound knowledge of medical terminology and experience with hospital‑based IT systems.
* Understanding of patient pathways.
* Excellent organisational and diary management skills.
About the Hospital
At Northampton General Hospital we provide general acute services and hyper‑acute stroke, vascular and renal services to people living in Northamptonshire. We are also an accredited cancer centre providing services to a wider population of Northamptonshire and parts of Buckinghamshire. We are proud to be the first hospital in the UK to have obtained Pathway to Excellence® designated accreditation from the American Nurses Credentialing Center (ANCC). We celebrate staff achievements and value the importance of working as one big team. That's why we talk about Team NGH – it’s all about working together to deliver the best possible care for our patients and supporting each other to grow and develop our skills. We are driven to help you to be the best you can be.
Equal Opportunities
The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are under‑represented in our hospitals. We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative. We have active Networks that promote and support colleagues from all backgrounds, ensuring everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.
Apply today and join the largest family in Northamptonshire. We are a very busy and friendly team and are looking to engage an experienced Medical Secretary with sound secretarial and excellent typing and interpersonal skills to take on this busy and varied post. The successful applicant will become an integral part of an efficient team providing secretarial support to consultants within the Department.
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