Company Overview
United by
timeless style and peerless service, the Montcalm Collection is London’s
compendium of luxury hotels. Housed in elegant Georgian townhouses, an
18th-century brewery, heritage headquarters and a diamond-shaped skyscraper,
each hotel reveals a different chapter in the city’s story. Architecture and
style may change, but classic hospitality stands the test of time: expect an
enduring welcome from our team. We are proud of our past, but even more excited
for our future.
Discover the hotels in the collection. Our historic brewery reimagined as a
vibrant modern hotel: The Montcalm at The Brewery. Our Georgian charmer with an
artful modern spirit: The Montcalm Marble Arch. Our storied city-slicker,
housed in the former headquarters of the Royal Mail: The Montcalm Royal London
House. Our duo of mindful hotels which set a slower pace: Inhabit Southwick
Street and Inhabit Queen’s Gardens.
Position Overview
Montcalm Collection are looking for a skilled and
ambitious General Manager to join our team in Montcalm Brewery.
In the role you will be able to help to shape the Montcalm
Collection’s next chapter and showcase your skills, become a trusted ambassador
achieving the service and product delivery standards for the company with a
high degree of customer care and service.
JOB SPECIFIC DUTIES
Commercial Performance
· Hotel
Revenue is well managed and all opportunities to maximize it are considered,
without compromising guest experience.
· Collaborates
with sales, marketing, and revenue teams to create packages and pricing
solutions to meet the needs of the guests and business targets.
· Actively
participates in commercial meetings and business review meetings.
· Is up
to date with competitor set and hospitality trends.
Health & Safety
·
Hotel
complies with the Health and Safety at Work etc Act 1974 and all other relevant
UK health and Safety and Fire Safety legislation such as but not limited to the
Workplace (Health, Safety and Welfare) Regulations, Manual Handling
Regulations, First Aid at Work regulations and Personal Protective Equipment at
Work Regulations, the Regulatory Reform (Fire Safety) Order 2005.
·
Suitable
and sufficient Health and Safety policies, procedures, trainings, and safe
systems of work are implemented across the hotel in areas such as, but not
limited to fire safety, food safety, asbestos management, Legionella control.
·
Regular
reviews of Hotel’s Health and Safety management systems are implemented, and
accurate health and safety and fire safety records are maintained.
·
Health
and Safety best practices, legislation changes, and industry updates are used
to amend existing procedures.
·
Hotel's
Health and Safety culture is based on Leadership example, adequate training and
practical support.
·
Advice
from the Head of Health and Safety and Security is sought to ensure compliance
with the above-mentioned duties.
Reputation
Management
·
Effective presence during peak
business times, at times when foot flow is high and any other times where an
opportunity to make a quality connection with guests is present.
·
Acts as a brand ambassador
within the business and when attending business related matters.
·
Strong attention to detail is
present with regards to the overall Hotel presentation, internally and
externally.
·
Meetings regarding guest
satisfaction, service training, and other related meetings are well prepared
for and attended.
·
All complaints are dealt with,
lessons are shared with the team and adequate measures are taken to avoid the
same nature of the complaint in the future. Positive comments are shared with
the team to build Excellent Service Culture.
·
Carry out thorough
investigation in relation to all guest complaints and take appropriate actions.
Team & Operations Management
·
The
Hotel is optimally staffed, and all staffing related procedures are followed.
·
Performance
is effectively managed.
·
Annual
appraisals, Probation Reviews and Job Chats are conducted on-time and to the
required standard.
·
Underperformance
and misconduct are dealt with promptly and according to procedures.
·
High
performers are acknowledged and encouraged to develop.
·
Succession
planning is implemented and supported.
·
Training
records are up to date.
Service Quality
·
Events
are adequately prepared for, staffed, and supported.
·
VIPs,
Corporate and regular guest arrivals are well prepared for, and expectations
are exceeded.
·
On-going
training and quality assessments are carried out.
Benefits
·
Collaborative and empowering team dynamics.
·
Recognition and Rewards Program.
·
Access to an array of discounts via our Benefits Platform.
·
Comprehensive training through Certified Classroom and
E-Learnings.
·
28 holidays annually, inclusive of 8 bank holidays. Additional
holidays post 2-year tenure.
·
Health incentives: Cash-back on optical, dental, chiropractic,
and physio services.
·
Concession on gym memberships.
·
Nutritious meals provided during shifts.
·
Inclusive pension schemes
Eligibility
Candidates must be authorised to
live and work in the UK. Currently, visa sponsorship is not available for this
role.
Equal Opportunity Employer
At Montcalm Collection, diversity
and inclusion aren't just buzzwords. We genuinely value the unique perspectives
each individual brings, regardless of gender, ethnicity, age, disability, or
background. Our culture thrives on mutual respect, and we are dedicated to
providing a workplace free from discrimination and prejudice.
Should this role resonate with
your aspirations, please apply. If not shortlisted, we encourage you to explore
other opportunities with us, either now or in the future.
Note: If you do not hear from us
within 14 days, kindly consider your application as not shortlisted for this
particular role.