Job Category : Administrative / Clerical
Location : Maidstone House, Swale and Maidstone Borough Council
Hours Per Week : 37.00
Start Date : Immediate Start
Start Time : 08:30
End Time : 17:00
Salary: £11.19
To work as part of a team dealing with the collection of unpaid Council Tax, Business Rates and parking fines from the enforcement stage overseeing 11 services (currently) with the potential for more
Education,Training and Knowledge
Good level of literacy and numeracy skills (GCSE Grade C equivalent, especially Maths and English)
Knowledge of the Data Protection Act
Knowledge of enforcement legislation
Knowledge of Council Tax, Business Rates or parking enforcement
Understanding of Equalities legislation
Understanding of safeguarding
Knowledge of the Tribunals, Courts and Enforcement act 2007
As this is a customer focused role the ability to converse at ease with customers adapting communication style to suit differing audiences and provide advice in accurate spoken English is essential.
Experience
Working in a customer services or debt recovery environment
Dealing with challenging customers
Working with vulnerable people
Ability to interpret and apply legislation
IT literate in Outlook, Word and Excel
Working knowledge of OneStep Debt Recovery System
Have knowledge of tracing systems and procedures.