Base pay range
This range is provided by BMC Recruitment Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Job Description:
You build relationships easily; this comes naturally to you. You have experience in customer support, strong technical aptitude and consider yourself a critical thinker with the ability to multi‑task and spin lots of plates at the same time.
* Full time 37 hours a week
* Monday to Thursday 8:15 am to 4:45 pm – Friday 8:15 am to 3:00 pm
* Weekend rota: Sat 8:00 am to 1:00 pm or Sun 8:00 am to 2:00 pm (once fully trained). Days off are provided during the week if on the weekend rota.
* Free parking
* 4× death in service cover
* Private Medical Insurance (BUPA – Individual cover)
* Medicash (Health Cash Plan) – individual + up to 4 children
* Salary Sacrifice Pension Scheme
* 2 days per year to volunteer for a local charity of your choice
* Fresh fruit, free tea/coffee and biscuits in the office
Your responsibilities include:
* Gather customer support tickets
* Liaise with customers by telephone/Teams to provide information or troubleshoot
* Make outbound calls to facility managers proactively asking questions or offering help/training
* Resolve customers’ service complaints and equipment issues by coordinating with the install and services teams to schedule site visits within warranty
* Identify opportunities to improve business processes, make recommendations and action plans
What we need from you:
* Technical work‑related background is required
* Ability to communicate by telephone in a clear and professional manner
* Strong technical aptitude and critical thinking
* Must be proficient with Microsoft Office, including Outlook
* Familiarity with smartphones using iOS and Android operating systems
* Must be able to multitask in a fast‑paced office
This is a newly created role due to the expansion of this company across Europe! If you would like to discuss further, please contact andrea.conway@bmcrecruitmentgroup.com.
Seniority level
Associate
Employment type
Full‑time
Job function
General Business
Industries
Manufacturing
J-18808-Ljbffr