Administrator – Young People’s Substance Misuse Service Bedford (MK42) | £13.00 per hour PAYE | Job Share | Office Based | Temp until August 2026 Are you passionate about supporting young people and making a difference behind the scenes? Are you an organised and confident administrator looking for a meaningful role within a supportive service? My client is seeking an experienced Administrator to support the Young People’s Substance Misuse Service, based at Woburn Court in a partnership building with Cambridgeshire Community Services (CCS). This is a job share, office-based role within a friendly and committed team who are passionate about improving outcomes for young people. Vacancy Brief Role: Administrator Contract: Temporary until August 2026 Hours: Job Share – Wednesday, Thursday & Friday (between 9am–5pm – hours negotiable) Location: Bedford, MK42 Working Pattern: Office based Pay Rate: £13.00 PAYE Compliance: Basic DBS required Parking: Free on-road parking outside the building Travel: Some travel required depending on service needs and meeting locations Key Responsibilities * Act as the first point of contact for young people, professionals and visitors, handling telephone, email and face-to-face enquiries professionally and sensitively. * Provide a welcoming and supportive front-line service, signposting to appropriate staff and partner agencies when required. * Maintain accurate electronic and manual records, ensuring high standards of data quality and confidentiality. * Manage appointment systems, referrals and client information using service databases (CarePath desirable). * Support service delivery through coordination of room bookings, meetings and preparation of documentation. * Take minutes at meetings and support team communications when required. * Assist with the collection and reporting of service performance data and quality standards. * Work independently and confidently within the office environment while the wider team is outreach-based. * Build and maintain strong working relationships with key CCS administrative staff and partner organisations. * Work in line with safeguarding, data protection and organisational policies at all times. Skills & Outcomes of This Role This role will strengthen your experience in: * Delivering high-quality administrative support within a young people’s or health-related service. * Providing excellent customer service in a sensitive, client-facing environment. * Maintaining accurate data across multiple systems and meeting audit and quality standards. * Working independently with confidence and strong organisational skills. * Building effective working relationships with multi-agency partners. * Handling telephone and email enquiries professionally and efficiently. Essential & Desirable Experience * Previous experience in a customer-facing administrative role. * Strong IT skills, including Microsoft Office (Outlook, Word, Excel). * Excellent data entry and record-keeping skills. * Confidence working with vulnerable client groups (young people’s services desirable). * Experience using CarePath or similar client databases (desirable). Administrator – Admin Officer – Office Administrator – Data Administrator – Service Administrator – Young People’s Services – Substance Misuse – Health & Social Care – Support Services – Community Services – Customer Service – Data Management – Multi-Agency Working – Bedford – MK42 – Temporary Role – Job Share