Permanent Contract - 36.75 Hours per week
Up to £40,000 per annum + Pension + 6.6 Weeks Holiday
B&Q St Helens
Every day, we give our millions of customers the ideas, advice, tools, and confidence they need to create a home they’ll love. Join us as a Hub Team Manager and you will be pivotal in leading the digital fulfilment team, ensuring all home delivery orders are picked, packed and dispatched with accuracy and care to fulfil B&Q’s ambition to make every customer count.
Overview
Full time, Part time or Job Share.
Permanent Contract – 36.75 Hours per week.
Up to £40,000 per annum + Pension + 6.6 Weeks Holiday.
What the Role Is
A great team needs a great leader and your role as a Hub Team Manager is to create a truly inclusive high‑performing team to deliver an exceptional store‑to‑home service, maximise the customer experience and grow sales. In this role you will:
* Lead and manage the digital fulfilment team, ensuring all home delivery orders are picked, packed and dispatched with accuracy and care ("Making Every Customer Count").
* Maintain pace and quality across all fulfilment processes, aligned to service level agreements.
* Collaborate with the Trading team to build strong daily routines focused on stock availability, order accuracy and timely dispatch.
* Use data and insight to identify operational opportunities, improve efficiency and reduce errors or missed picks.
What We Need
* Calm under pressure.
* Energy for a fast‑paced environment.
* Motivation to coordinate and lead both internal and external teams, and develop their careers.
* Comfort with meaningful performance discussions.
* A love of problem‑solving, especially the trickier challenges.
Benefits
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
* Award‑winning pension scheme
* Company bonus scheme
* ShareSave options
* 6.6 weeks holiday
* Payroll giving
* Employee Assistance Programme
* Shopping discounts
* Colleague wellbeing benefits and more
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