We're looking for an experienced Senior Employee Benefits Administrator to join our Employee Benefits team. This is a key role for someone with ambition for career progression who enjoys managing client portfolios, providing high-quality administrative and consultative support, and helping deliver a first-class employee benefits experience.
You'll manage the day-to-day running of client accounts across a range of benefits including Pensions, Life Insurance, Income Protection, Group Risk, Group Healthcare, and Flexible Benefits. You will also act as a central point of contact for clients, ensuring their benefits are administered efficiently while supporting and coaching developing administrators in the team.
What you'll be doing
* the day-to-day running of client accounts across a range of pensions, life insurance, income protection, group risk, group healthcare, and flexible benefits
* co-ordinating and undertaking all administration in relation to the schemes
* updating member data, renewals, claims data, communication materials and other associated queries
* training and coaching of developing administrators in the team
* managing client affairs promptly and accurately
* building effective working relationships with colleagues, clients, and external contacts
What we're looking for (essential)
* minimum three years' experience in an employee benefits-related role
* experience in pension administration, risk benefits, and healthcare benefits
* ability to communicate clearly and precisely, both verbally and in writing
* experience of dealing with a range of SME and corporate clients
* proactive, able to work independently while collaborating with a team
* positive attitude with the ability to work under pressure while maintaining attention to detail
What success looks like
* efficient and accurate administration of client portfolios
* strong client relationships and satisfaction
* effective support and coaching for developing team members
* high attention to detail and service excellence
Perks and benefits
competitive salary (depending on experience)
34.5-hour working week
health cash plan (Core Level 1)
5% employer/5% employee pension
4x salary life assurance and group income protection
25 days' holiday plus statutory (increasing with service)
hybrid working – a blend of home and office time in Leicester
training and development opportunities
a supportive, collaborative team environment
Ready to take the next step in your employee benefits career with us? Apply today or contact us for a confidential conversation.