Re you passionate about supporting people and improving customer experiences? We’re looking for a Customer Liaison Officer to be the key link between project teams and residents, ensuring a smooth, positive experience for the community. About the Role As a Customer Liaison Officer, you’ll be the first point of contact for residents while improvement works are carried out in their homes. You’ll provide reassurance, information and support throughout the process, helping residents feel confident and comfortable every step of the way. Key Responsibilities * Resident Support & Communication – act as the trusted point of contact for residents, providing updates, handling queries and managing concerns. * Engagement & Education – explain the nature and benefits of works to residents, building trust and understanding. * Comfort & Reassurance – support residents, especially those who may be vulnerable or anxious about the process. * Collaboration – work closely with site and office teams to resolve issues quickly and ensure smooth project delivery. * Reporting – maintain accurate records of interactions, feedback and customer satisfaction to drive continuous improvement. What We’re Looking For * Experience: Previous customer-facing experience (housing, community engagement or related sectors ideal). Skilled in managi...