Tenancy Support Caseworker (West)
Location: West (e.g. Shropshire, Herefordshire, Birmingham, Warwick, Gloucester)
Salary: £32,300 per annum
Vacancy Type: Full-time
Closing date: 08 May, 2026
At the organisation, their customers are at the heart of everything they do. They’re looking for a Tenancy Support Caseworker to join their Locality Team across the West (e.g. Shropshire, Herefordshire, Birmingham, Warwick, Gloucester), ensuring their customers receive high quality, responsive and personalised support.
What you’ll be doing:
1. Provide tailored support and advice to customers, including regular engagement and home visits.
2. Assess customer needs and develop outcome-focused, person-centred support plans.
3. Deliver practical help around budgeting, income maximisation, debt management, and arrears prevention.
4. Support customers with welfare benefits, including Universal Credit, and applications for grants where appropriate.
5. Work proactively with internal teams and external agencies to prevent tenancy failure and homelessness.
6. Identify and respond to risks such as safeguarding concerns, hoarding, or property damage, making appropriate referrals.
7. Attend and contribute to multi-agency meetings to support positive customer outcomes.