Overview
Join to apply for the Customer and Trading Manager - Online role at Sainsbury's.
Our management teams don’t just run stores – they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every day for our customers. This is how we bring our purpose to life, one powerful action at a time.
What you’ll be doing
* Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in-store online service
* Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in-store customers
* Collaborate with other managers to ensure the success of the shopping experience of the overall store
* People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate
Online teams typically work early mornings with picking items for deliveries usually taking place from 04:00 – 08:00.
What makes a great online manager
* Previous line management responsibilities in a fast-paced, operational environment
* Provides brilliant customer service and coaches a team to do the same
* Delivers KPIs or other performance indicators
* Can manage disciplinaries, performance issues or other employee relations issues
* Leads operations and is comfortable working alone in the absence of more senior management
Essential Criteria
* A track record of delivering brilliant customer service and coaching colleagues to do the same
* Experience of leading a team in a fast-paced, customer-facing environment — you’ve motivated others, driven performance, and kept operations running smoothly
* Operational leadership skills — you’ve taken responsibility for store operations in the absence of more senior managers
* Demonstrated success in meeting or exceeding KPIs — such as sales, availability, customer satisfaction or colleague engagement
* Experience in managing employee relations issues, including performance and absence management
Working for us has great rewards
Salary will be dependent upon your experience as well as the store size, complexity and location. We offer a range of benefits for our managers, including:
* Discount card – 10% discount off shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day
* An annual bonus scheme based on performance
* Free food and hot drinks provided for colleagues in all our stores
* Generous holiday entitlement, maternity and paternity leave
* Pension – employer contributions match 4-7.5%
* Sainsbury’s share scheme – buy at discounted rates
* Wellbeing support – emotional support, counselling, legal and financial advice
* Colleague networks – connect with peers to fulfil your potential
* Cycle to Work scheme – hire a bike and cycling equipment with tax and NI savings
* Special offers on gym memberships, restaurants, holidays, retail vouchers and more
An inclusive place to work and shop
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.
To support this commitment, colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide resources to help understand and support roles and teams. Our networks seek to ensure true representation for everyone and support development opportunities, mentorship, training, and career progression. We celebrate diversity through initiatives and events and welcome learning more about our commitment to inclusivity.
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Finance and Sales
Industries
* Retail
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