Overview
Are you looking for a rewarding role where you can make a real difference to your local community? We're recruiting on behalf of our client in Medway for a proactive and motivated individual to join their high‑performing Corporate Debt Team.
This is a fantastic opportunity to build your career within a supportive environment, offering job security, hybrid working and the chance to develop valuable financial and customer service skills.
Responsibilities
* Take a key role in recovering outstanding debts owed to the Council, including Council Tax, Business Rates, Housing Benefit overpayments, and sundry debt.
* Manage arrears cases from the Liability Order stage, using your judgement to determine the most effective recovery action.
* Work closely with residents to agree realistic and sustainable repayment plans.
* Handle customer enquiries confidently via phone, email, and face‑to‑face interactions.
* Identify vulnerable residents and ensure they are referred to the right support services.
* Support the Council's income collection targets while helping reduce overall debt levels.
* Meet residents, both virtually and in person, to provide practical support and guidance.
* Attend Liability Order court hearings and deal with related enquiries.
* Monitor accounts and make informed decisions on the next steps in the recovery process.
Qualifications
* Experience within financial services or a similar environment.
* Strong communication and interpersonal skills.
* Good IT and administrative abilities.
* High levels of accuracy and attention to detail.
* A proactive, organised approach with the confidence to make decisions.
Benefits
Job security, hybrid working, and the chance to develop valuable financial and customer service skills.
Equal Opportunity
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
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