Overview
Are you looking to lead a charity shop and make a difference in your community? Salvation Army Trading Company Ltd (SATCoL) is independent, award-winning, and committed to caring for colleagues, stakeholders and the planet. This role emphasizes community impact, eliminating evening or Sunday work, and offering strong benefits.
Responsibilities
* Manage the day-to-day running of the shop with a focus on excellent customer service
* Oversee donations preparation and sorting for shop floor presentation; manage manual handling as part of the role
* Recruit and maintain a bank of skilled and general volunteers to assist with donation collection, sorting, and service delivery
* Establish links with local businesses, Salvation Army Corps, and community contacts to source donations and volunteer support
* Coordinate with paid staff and volunteers to provide the service our customers deserve
* Ensure awareness of and compliance with all relevant safeguarding and compliance requirements (Including Enhanced DBS as applicable)
Qualifications / Skills
* Resilient, supportive, caring, hands-on and enthusiastic
* Positive attitude with a focus on exceptional customer service
* Dynamic leadership style with a drive for success and developing people
* Strong ideas for partnerships to deliver reuse and repair services using local connections
* Interest in the environment and sustainability
* Engaging personality with the desire to succeed and be the best you can be
What You’ll Be Offered
* Starting annual leave of 26 days plus bank holidays, with the option to buy an extra week
* Virtual GP service
* Excellent pension scheme (Defined Contribution, company matching up to 6%, Life Assurance 3x)
* Company sick pay (from end of probation, increasing with service)
* Colleague discounts: 25% off all original, full-priced products
* Wellbeing commitment and a supportive work environment
* Additional benefits detailed in attachments
We are an equal opportunities employer and welcome applications from all sectors. This advert may close earlier than the listed date in extreme circumstances.
All Shop Managers will be required to complete an Enhanced DBS Check.
Why join SATCoL?
* Opportunity to contribute to The Salvation Army’s vital work through a growing network of charity shops and donation centres
* A culture that cares for colleagues, stakeholders, community and environment
* Independence in roles with opportunities for autonomy and ideas
* Commitment to internal development and promotion from within where possible
* Value placed on inclusivity and collaboration across teams
The Salvation Army registered charity numbers: 214779 (UK) and SC009359 (Scotland).
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