Adecco are recruiting for an Income Officer to join Croydon Council.
Location: Croydon
Contract: Full‑time, 36 hours per week
Rate: £22.41 per hour PAYE / £29.72 per hour UMBRELLA
About the Role
Adecco is proud to be recruiting on behalf of Croydon Council for an experienced and proactive LLP Income Officer. This is a vital role within the Housing Needs division, responsible for managing and maximising rental income for approximately 360 residential properties across the borough.
You will deliver a high‑quality, customer‑focused income management service, ensuring effective rent collection, arrears recovery, early intervention, and robust support for tenants facing financial difficulties.
Key Responsibilities
Income & Arrears Management
Monitor rent accounts on a daily/weekly basis to identify arrears.
Take timely and appropriate action in line with the Council's arrears recovery policy.
Negotiate and monitor affordable repayment agreements with tenants.
Prepare and issue arrears letters, notices (including Section 8/21), and relevant legal documents.
Liaise with legal teams and attend court hearings for possession proceedings when required.
Work collaboratively with internal teams and external agencies to prevent evictions and promote tenancy sustainment.Tenant Support & Financial Inclusion
Provide guidance to tenants on rent responsibilities, Universal Credit, Housing Benefit and other welfare entitlements.
Support new tenants with affordability checks and rent setup.
Identify vulnerable tenants and refer them to specialist support as appropriate.
Promote digital and direct‑debit payment methods to increase efficiency and payment reliability.
Maintain accurate and up-to-date income management records.
Produce income performance reports for management.
Contribute to annual income targets and service improvement initiatives.
Ensure full compliance with safeguarding, equality, data protection and statutory
Liaise with welfare support agencies, local authorities, debt advice services and other partners.
Build positive, supportive relationships with tenants to encourage engagement and responsibility.About You
Essential Experience & Skills
3-5 years' experience in income management or rent recovery (social, affordable or private sector).
Strong working knowledge of Housing legislation, including the Income/Housing Acts and pre‑action protocols.
Experience handling Universal Credit and Housing Benefit enquiries.
Confident in managing challenging conversations and conflict situations.
Excellent verbal and written communication skills.
Strong numeracy, negotiation ability and attention to detail.
IT‑confident, with experience using housing management systems such as Civica, Orchard, MRI, or similar.
Ability to plan, prioritise and manage a complex caseload independently.
Experience preparing and presenting cases in court.
Understanding of welfare reform and its impact on low-income households.How to Apply
Adecco is managing this recruitment process on behalf of Croydon Council.
To apply or request further information, please contact the Adecco recruitment team or submit your CV through the advert platform.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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