Key Responsibilities:
* End user support for the UK sites with help of the ticket system (1st level & 2nd level), 2nd & 3rd level is provided by the global IT
* Assigning software to UK clients (Microsoft Endpoint Configuration Manager [SCCM])
* Support users with technical media solutions in conference rooms and meeting areas (hands on)
* Monitoring and solving backup problems
* Hands on Hardware support
* Administration and maintenance of the local IT infrastructure: UPS, AC’s
* Clients – prepare laptops for new employees, replace old or faulty hardware, upgrade memory etc
* Servers – lifecycle old hardware, create and monitor installation requests, replace faulty fan/disk etc
* Network – assign IP addresses, connect local hardware to network, basic fault finding
* Printers – basic fault finding, replace old or faulty hardware
* Phones / mobiles / hand scanners / and other IT hardware – replace old or faulty hardware
2nd level support is available by global IT
#J-18808-Ljbffr