JCW Energy Services Ltd
JOB TITLE: Service Desk Administration Assistant
Job Type: Permanent (subject to successful 6-month probation period)
Exciting opportunity to join our expanding team
This role is an in-person role, working 8:30am - 5pm, Monday to Friday at our office location in Melbourn. There is no option for this to be a remote working role.
COMPANY INFORMATION
· Reputable and well-established Building Services company specialising in M&E Engineering including commercial gas and HVAC maintenance
· Close working relationships with high profile clients meaning long term contracts and security
· Dedicated to all aspects of maintenance and repair on a wide range of appliances including commercial boilers/burners, oil, chillers, air conditioning
· Operating a mobile team of mobile engineers with various skillsets across the UK
· Excellent reputation for delivering quality and high standards of service
· Leading organisation in M&E Building Maintenance, Air Conditioning and Commercial/Domestic Heating
CANDIDATE INFORMATION
· Demonstrable experience of working within a helpdesk, customer services or call centre environment preferred
· To be organised, with good attention to detail
· Ability to work in a fast-paced/pressured Service Desk environment
· Self-motivated with the ability to set oneself tasks when working in a team, as well as individually
· Excellent written and verbal communication skills
· Good time management skills to work under pressure and to deadlines
· Pro-active with the ability to think on your feet and for yourself
· Demonstrate sound decision making when taking responsibility for tasks
· Accurate data entry skills
JOB INFORMATION
· General administration/office duties including preparing documents, producing files and filing
· Incoming phone calls & emails over various inboxes
· Allocation of works to engineers based in the South-East of the UK
· Working to response times to meet contractual SLA agreements
· Monitoring dashboard data to ensure we are meeting contractual SLAs
· Jobsheet processing, including forwarding completed reports to clients & uploading to customer portals
· Requesting site access and arranging Permits for shopping centres, landlord managed buildings etc
Job Type: Permanent (for correct candidate, subject to successful probation)
Salary: £23,887
JCW Energy Services Ltd recognise that discrimination is unacceptable and are fully committed to ensure no job applicant, Colleague or worker is discriminated against either directly or indirectly on the grounds of race, colour, ethnic or national origin, religious belief, political opinion or affiliation, sex, marital status, sexual orientation, gender reassignment, age or disability.
Job Types: Full-time, Permanent
Pay: £23,887.00 per year
Benefits:
* Free parking
* On-site parking
Work authorisation:
* United Kingdom (required)
Work Location: In person