The Admissions team provide prospective and progressing students with outstanding advice and guidance to ensure the application experience is of the highest quality. Exceptional customer service skills are a must; a proportion of the work involves dealing with enquiries by email, over the phone and face-to-face. The Team also visits local schools and provide valuable information to prospective students at Careers Fairs. The successful candidates must be comfortable multi-tasking in a fast-paced working environment. We're looking for someone with a great approach to teamwork and a friendly style. Your attitude is as important as your experience, you will need to be enthusiastic about education and working with young people. The successful candidate will be a fast learner with excellent attention to detail, equally capable of working on their own projects or contributing to team tasks. Full training will be given; however, excellent communication and IT skills are essential. This role will be based between our Watford and Hemel sites DUTIES AND RESPONSIBILITIES Provide information and advice about education and training opportunities to current or prospective students and apprentices to inform their course choice. Answer enquiries about courses via telephone, email, webchat and in person- ensuring enquirers receive a comprehensive and accurate response. Provide practical advice and assistance with the completion of application forms and enrolment documentation, as required to meet individual applicants' needs. Make timely and appropriate referrals to specialist staff and external agencies as necessary to meet individual applicants' needs. Maintain appropriate records, including details of student enquiries, applications and offers. Support the full application and enrolment process for all provision, including correspondence with applicants to ensure a positive experience and processing application and enrolments where applicable. Stay abreast of changes in policy, expertise or expectations from external agencies where relevant to advice and guidance, student experience and career opportunities Work with curriculum teams to update knowledge of the provision on offer and how it links with career progression, students' intended destination and the local employment market Support events and activities such as open days, course introduction meetings, advice and guidance sessions, course promotion and taster events. Send out information and respond via all channels within agreed service timescales in support of the recruitment activity When appropriate, meet with students to offer impartial advice and guidance and assess an applicant's suitability in accordance with entry criteria. Develop and improve service standards, approaches to providing information and guidance and the applicant's experience. Maintain links with curriculum teams to update course knowledge and follow up on student queries or difficulties, reporting back to the team on a regular basis. Offer the full admissions service across all sites and where required at events and community venues. GENERAL AND COLLEGE RESPONSIBILITIES Participate actively and flexibly in a range of site-wide activities, such as duty rotas, enrolment and marketing events and staff and student activities. Participate in team training and development to update skills and knowledge. All employees have a general duty in law to take reasonable care for the health and safety of themselves and of other persons who may be affected by their acts or omissions. Understand and be committed to the companies Health and Safety Policy statement and the Companies safety priorities and be aware of his/her contribution to such priorities. Be aware of and comply with the health and safety legislation and other company requirements that are relevant to his/her post. Demonstrate commitment and enthusiasm to promote the principle of equality and diversity in employment and service delivery; Be familiar with and promote the Equality and Diversity Policy Be familiar with Safeguarding requirements as outlined in the Safeguarding Policy and comply with its requirements to safeguard and protect the welfare of children, young people and vulnerable adults. Undertake such additional duties or projects as the Principal or line manager may determine from time to time, after consultation with the postholder. The closing date for applications is Friday 16th January 2026 Connect2Employment is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Employment is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates