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Important reminder: This job requires right to work in the UK.
Decathlon Farnborough is looking for a new multisport Workshop Technician.
As a Multisport Workshop Technician, you are a key reason our customers return to Decathlon. Your role involves diagnosing, providing timely repairs or services across sports products (circa 85% bikes) to meet customer expectations. You’ll help customers extend the life of their sports products, keeping them performing like new longer.
No two days are the same—diagnosing, quoting, repairing products, and delivering excellent customer service. Our Workshops are central to sustainability in our stores—playing a vital role in our mission to reduce environmental impact. You may also recycle and repair defective sports products before giving them a second life.
In a nutshell, your responsibilities will include:
* Diagnosis of technical faults in customer products and agreeing on solutions with customers
* Servicing and repairing customer products within your Decathlon Store
* Providing the best customer service experience
* Stock management, ordering, and control
* Business performance analysis
The profile we’re looking for:
* A sports enthusiast at heart
* Bonus points for Cytech certification, workshop experience, or knack for fixing bikes
* A creative problem solver who notices details others miss
* Excellent communicator with strong people skills
* A customer service champion who goes above and beyond
* Eager for personal growth and helping others learn
* Tech-savvy and comfortable navigating digital tools
* Understanding of business growth and development
* Passionate about sustainability
About Decathlon Farnborough:
Located in the heart of Farnborough, with excellent connections to London and the south via main and north train stations.
Our large store spans 2,600sqm over two floors, including an entertainment area upstairs, aligned with our commercial policy.
Decathlon Farnborough achieved the highest membership growth in 2023, and in 2024, it is among the top UK stores with a strong team. The Workshop is experiencing significant growth and is one of the largest in the country in terms of second-life product sales.
BENEFITS
Enjoy the following benefits and perks:
* Annual pay reviews with monthly check-ins
* Pension contributions
* Discounts on Decathlon products and services
* Weekly staff sports and activities
* Cycle-to-Work Scheme
* Training at Decathlon Academy with various courses
* Discount vouchers for groceries, travel, shopping, and more via SmartSpending
* Career development opportunities tailored to you
* Join a team passionate about repair and sustainability
Decathlon is committed to inclusion and non-discrimination, supporting a diverse workforce. If you require accommodations during recruitment due to a disability, please inform us. We prioritize personality and character in our hiring process.
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