Links Medical Centre
NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.
PATIENT CARE ADVISOR 37 hours FIXED TERM 12 MONTHS
ADMINISTRATIVE & CLERICAL Band 2
SALARY SCALE £25,694 to £27,900 PER ANNUM
An exciting opportunity has arisen to join the team at Links Medical Centre as we are currently seeking a Patient Care Advisor to provide a welcoming reception service in person and on the telephone.
You will be a team-player who is conscientious, flexible, with excellent communication, interpersonal and time management skills, as well as a sense of humour. You should have outstanding organisational skills, as well as plenty of initiative, enthusiasm, flexibility, be self-motivated and able to work efficiently in a fast-paced environment.
You will be expected to deal with the general public face to face and sometimes in challenging situations. A sympathetic approach to the needs of our patient group is essential alongside a professional manner when dealing with a wide variety of disciplines at all levels. You should have the ability to prioritize your work, with a good understanding of current computer systems being essential.
You must be prepared to work within the practice opening hours of 8:00am to 6:00pm.
Previous experience in Primary Care preferred but not essential if you possess the relevant skills and have an active interest in working in a public facing role within a healthcare environment.
Duties will include:
Using your judgement, resourcefulness, common sense, and local knowledge within defined parameters to respond to patients enquiries, particularly in assessing the degree of urgency of the patients requests.
Responding to patient enquiries and providing relevant information relating to their appointment/services.
Communicating with patients, other services, and members of multidisciplinary teams, using tact and diplomacy, directing and prioritising queries as appropriate, to ensure efficiency and effectiveness of service delivery.
Answering the practice telephones, actively listening to patients issues or medical problems, and signposting them appropriately according to practice policies and procedures.
Provide secretarial and administrative support to the Primary Care Team, Practice Manager and Assistant Practice Manager.
To support you in your work you will have the opportunity to engage in regular one to one support and annual appraisal with the Practice Manager or Assistant Practice Manager.
For further information about this exciting role please contact:-
Kirsty Wyllie (@) - Practice Manager
Grace Fleming (@) - Assistant Practice Manager
Please note: we anticipate a high level of interest in this position and may close the vacancy early once a sufficient amount of applications are received. Therefore, please make sure you complete and submit your application at an early stage.
We cannot accept late applications so please ensure your application is submitted early.
The email address you provide will be used for notifications. Please check your Junk and Spam inboxes as notifications may go directly to these.
We will fully support disabled candidates, and candidates with long-term conditions or who are neurodivergent by making reasonable adjustments to our recruitment policy and practices.
To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.
As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the website.
For specific types of post, if you do not have the necessary eligibility to work in the UK, it might be possible (though not guaranteed) to secure sponsorship via a UK Skilled Worker/Health & Care Worker Visa. However, this is only possible if the employer is a licenced Sponsor, and if the post does not fall below the current minimum salary threshold or going rate. Further information on these criteria can be foundhere.
It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsoredBEFORE submitting your application form.
This post requires the post holder to have a PVG Scheme membership/record. If the post holder is not a current PVG member for the required regulatory group (child and/or adult) then an application will need to be made to Disclosure Scotland and deemed satisfactory before they can begin in post.
Due to legislative changes from 1 April 2025, this post may require a different level of criminal records check done than is currently the case. If the post is assessed as a 'regulated role', your appointment will be subject to joining the Protecting Vulnerable Groups (PVG) Scheme. If there is any change to what is currently required, this will be confirmed by either the Hiring Manager or the Recruitment Team. For more details on these changes please visit: Disclosure Scotland Changes.
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