Avant Consult
Job Title: Automotive Programme Support Officer
Reports To: Automotive Account Director
Location: Full-time position, head office/hybrid (Huddersfield)
Position Overview
The Automotive Programme Support Officer is an administrative and programme coordination role within the Avant Automotive division. This position provides essential business administration, programme coordination, and operational support across automotive programmes, with particular focus on managing the administrative aspects of automotive parts programmes.
This role requires strong organisational skills, attention to detail, and the ability to work collaboratively with both internal teams and external stakeholders including collision repair customers, trade suppliers, and clients. The successful candidate will be responsible for coordinating programme activities, managing documentation, producing reports, and ensuring smooth operations across the automotive division.
The key responsibilities include:
1. Programme Administration & Coordination (Primary Focus - 60%)
* Monitor automated Total Loss Avoidance portal and proactively identify opportunities for parts support.
* Make proactive customer service calls to bodyshops and network management to maximise parts support opportunities.
* Build and maintain strong customer relationships through regular communication and proactive outreach.
* Provide responsive customer service support via phone and email to bodyshops and network management.
* Programme administration support including onboarding, mapping, and repair network coordination.
* Provide additional parts support to bodyshops, aiming to optimise programme outcomes.
* Helpdesk and inbox management.
* Communicate effectively with programme teams to ensure efficient case handling.
* Actively participate in the verification of parts and final decision-making processes.
* Monitor programme performance and identify areas for improvement.
* Adapt to supporting multiple parts programmes as the business evolves.
2. Automotive Programme Support (40%)
* Provide administrative support across various manufacturer paint and body programmes, ensuring smooth operations and efficient coordination.
* Produce reports using advanced MS Excel functions and market-leading bespoke systems.
* Develop and produce client meeting packs, board papers, and executive summary documents to a high standard.
* Create PowerPoint presentations on behalf of Automotive team members and senior management.
* Bodyshop and Network market penetration analysis.
* Helpdesk and inbox management, providing ad hoc support to VM networks.
* Taking, typing, and distributing minutes as required.
* Project Management responsibilities ensuring completion to tight deadlines.
* Assist with ad hoc tasks and provide operational support to the Automotive Account Director as needed.
Accountabilities; individual performance is measured against the following key areas
* Achieving and maintaining targets for automotive parts programmes.
* Ensuring efficient case handling and strong relationships with bodyshops and trade suppliers.
* Delivering high-quality reports, presentations, and documentation to support automotive programmes.
* Managing multiple priorities effectively and meeting strict deadlines.
* Demonstrating effective teamwork across departments and maintaining strong relationships with internal and external stakeholders.
* Identifying and resolving challenges promptly and proactively seeking. opportunities for improvement in processes and systems.
* Delivering excellent customer service to both internal and external stakeholders.
* Working to Client standards and satisfying the terms agreed with the Client.
Knowledge, Skills and Abilities
* Proven experience in automotive parts sales, vehicle damage assessment, or automotive programme support.
* A can-do attitude.
* Excellent team worker.
* Highly effective communicator, both face-to-face and on the phone.
* High standard of grammar and document production.
* Good eye for detail and ability to interpret statistics and evaluate results.
* Excellent numeracy skills.
* Excellent IT skills (Minimum Word / Excel / PowerPoint).
* Ability to think analytically and strategically.
* Ability to deliver agreed targets to strict deadlines.
* Clear communicator with excellent stakeholder management skills.
* Able to effectively collaborate with both technical and non-technical audiences.
* Proven ability to manage multiple tasks and priorities simultaneously.
* Strong analytical and decision-making skills, with a proactive approach.
Additional (desirable)
* Full UK Driving Licence (not essential).
* Body repair industry knowledge.
* Automotive parts sales knowledge.
* Knowledge of motor claims management.
* Geographical Information Systems / Mapping experience.
* Experience in customer support, programme management, or similar role.
NOTE: This job description is not intended to be all-inclusive. You may be required to perform other related duties as negotiated to meet the ongoing needs of the organisation.