Salary: £21,000 - 50,000 per year Requirements: We are looking for extensive experience in IT support and systems administration. We need strong troubleshooting skills across hardware, software, and network environments. We require familiarity with enterprise platforms. We value the ability to work independently and collaborate effectively with internal departments and external vendors. We need strong communication skills and the ability to communicate effectively with system users of all skill levels. We require strong time management and prioritisation skills to balance the competing priorities of a busy IT team. We are looking for a willingness to learn and go the extra mile to support an exceptional hotel guest experience. Responsibilities: We provide Tier 2/3 support for our hotel IT systems and users across LAN, WAN and Wi-Fi networks, on-premises servers, cloud services, end-user devices and hotel-specific equipment. We perform deployments, upgrades and changes across a wide range of hardware and software. We maintain a strong working knowledge of IT cyber hygiene and operate with a security-focused mindset. We administer Microsoft 365, including Entra Hybrid Join, Intune and the Microsoft 365 productivity suite. We manage and maintain Microsoft Active Directory and on-premises network services. We support hotel audio visual systems in conjunction with our support partner. We support our hotel 3CX telephony systems. We manage and maintain hotel remote access and identity management. We maintain and troubleshoot hotel specialist systems in conjunction with our support partners, including POS, door entry, CCTV and other integrated platforms. We keep systems documentation, asset management records and operating procedures accurate and up to date. We deliver hotel events and projects as needed, providing IT knowledge and support to ensure smooth delivery. Technologies: Active Directory Cloud Hardware Support LAN Microsoft 365 Network Security Office 365 DevOps More: We are Grantley Hall, a five-star, 17th-century property nestled in the North Yorkshire countryside, offering a blend of stately grandeur and contemporary luxury. We are recognised as a leader in luxury hospitality, with Hospitality Assured World Class Status, a Two MICHELIN Key Distinction, and membership of The Leading Hotels of the World, PoB Hotels and Forbes Travel Guide. Our property features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa and a cutting-edge gym. We offer a wide range of benefits, excellent career development opportunities and exceptional training programmes, including complimentary meals on duty, uniform, parking, gym access, annual leave that increases with service, professional development support, employee wellbeing resources, discounts on our restaurants, spa products, gift shop and stays, and more. last updated 23 week of 2026