Resident Liaison Officer – Contract (minimum 6 months)
Please note that this job role is a contract for a minimum of 6 months, with the potential to be extended. We are seeking a proactive and empathetic Resident Liaison Officer to act as the key point of contact between residents, contractors, and project teams. You will play a vital role in ensuring residents are informed, supported, and satisfied throughout the life cycle of housing or construction projects.
Key Responsibilities
* Act as the main point of contact for residents, addressing queries, concerns, and complaints in a timely and professional manner
* Build positive relationships with residents to ensure a high level of customer satisfaction
* Keep residents informed about project timelines, upcoming works, and any disruptions
* Coordinate access to properties for inspections, surveys, and construction works
* Maintain accurate records of resident interactions and communications
* Support vulnerable residents and escalated issues where necessary
* Work closely with site teams, contractors, and housing management to ensure smooth project delivery
* Organise and attend resident meetings, drop‑in sessions, and community events
Requirements
* Previous experience in a Resident Liaison Officer or customer‑facing role (ideally within housing, construction, or social housing)
* Strong communication and interpersonal skills
* Ability to handle sensitive situations with professionalism and empathy
* Excellent organisational skills and attention to detail
* Ability to work independently and as part of a team
* Proficient in Microsoft Office and basic IT systems
* Full UK driving licence (if required)
Desirable
* Experience working on refurbishment or planned maintenance projects
* Knowledge of social housing regulations and tenant engagement practices
What We Offer
* Competitive salary/package
* Company benefits – pension, holiday allowance, training opportunities
* Supportive and collaborative working environment
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