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At ALS, we encourage you to dream big.
When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.
The Role
We are looking for a talented Client Services Administrator to join our committed team in Hawarden. This role is designed to provide support to the wider client‑facing teams at ALS Life Sciences. You will help and support the team with queries, scheduling, reporting, and including day‑to‑day administration tasks to ensure that we continuously provide excellent levels of service.
Are you passionate about delivering exceptional service to clients in a dynamic environment? Do you have experience with laboratory processes in the environmental industry and strong verbal and written communication skills?
If yes, this could be the role for you!
* Contract Type: Full‑Time
* Working Days: Monday to Friday
* Hours: 37 hours per week
* Location: Hawarden
Day to Day
* The main functions of this role include, but are not limited to:
* Managing and responding to customer emails and phone calls promptly.
* Scheduling analysis to ensure efficient workflow and service delivery.
* Preparing and maintaining reports on customer interactions and service outcomes.
* Performing daily administrative tasks to support the team.
* Liaising with internal teams to resolve client queries efficiently.
* Maintaining accurate client records and documentation.
Essentials
* We are looking for someone who is proactive, organised, and passionate about providing excellent customer service. The ideal candidate will have:
* Relevant client service experience or a strong interest in developing in this area.
* Excellent professional customer service skills and a friendly, approachable manner.
* A proactive and organised approach to handling a busy workload.
* Confident IT skills, including Microsoft Word, Excel, and Outlook.
* Experience in a laboratory or client‑facing role is desirable but not essential.
* A willingness to learn, with extensive training provided to support your development.
Employee Benefits Include
* Starting with 25 days of annual leave, increasing to 30 days, plus 8 public holidays (pro rata for part‑time).
* Option to purchase additional annual leave.
* Enhanced Company Sick Pay Scheme.
* ‘Celebrating Success’ Recognition Awards.
* Perkbox Membership offering access to discounts and a wellness hub.
* Learning and study support to help you grow.
* Group Personal Pension Plan.
* On‑site car parking.
Working at ALS
The ALS team is a diverse and dedicated community united by our passion to make a difference in the world. Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence. At ALS, you’ll be supported to develop new skills and reach your full potential.
We invest in our people with programs and opportunities that help you build a diverse career with us. We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.
Everyone Matters
ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.
ALS also welcomes applications from people with all levels of ability. Accommodation is available on request for candidates taking part in all aspects of the selection process.
Eligibility
To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain a valid working visa.
How To Apply
Please apply online and provide a cover letter and CV that best demonstrate your motivation and ability to meet the requirements of this role.
Seniority level
Entry level
Employment type
Full‑time
Job function
Management and Manufacturing
Industries
International Trade and Development
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