Contact Centres – Customer service
Location - Norwich, NR3
Days & Hours - Monday to Friday, 37.5 hours a per a week ( Two shift patterns – 8.30am to 5pm then 9.00am to 5.30pm, alternative weeks)
Employment Type - Full-time, permanent
Connells Group is the UK's leading property services provider with over 85 brands nationwide. We offer a clear, defined career path, support to study for relevant job qualifications, and a fantastic reward and recognition scheme, all wrapped up in a fun and positive working environment.
Duties and Responsibilities of a Customer Service Advisor:
* Managing your own portfolio of properties regarding maintenance and repairs etc.
* Providing exceptional levels of customer service, corresponding with tenants, landlords, contractors, and other professionals both verbally and in writing
* Delivering Property Management services in line with service level agreements, tenancy agreements, company standards, and industry best practice
* Being the point of contact for any maintenance issues for your portfolio of properties
* Ensuring all legal certification is obtained and in place prior to the commencement of a let and throughout the tenancy
* Gaining authorisation for works to be carried out
* Liaising with contractors for timescale and cost of repairs etc.
* Obtaining tenant authorisation for contractors to gain access to properties for maintenance work to begin
* Recording all actions thoroughly and accurately to leave a paper trail of all communications
* Responsible for all associated administration tasks to support the property management function
* Build and maintain a rapport with your allocated tenants, landlords, and approved contractors
* Co-ordinate and arrange relevant statutory safety checks
Skills and Attributes of a Customer Service Advisor:
* Strong IT skills (MS Office, internet, email systems)
* Excellent numeracy and literacy capabilities
* The ability to communicate professionally and build long-lasting relationships is
* A highly organised and structured approach to work
* Able to work in a fast-paced, demanding environment
Why work for Connells Group?
* 20 days annual leave (increases with length of service)
* Support in training towards ARLA – NFOPP qualifications (a raise in basic salary once completed)
* Industry-leading training and development
* Team Incentives
Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
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