Customer Service Executive
Location: Portsmouth, Hampshire
Hybrid: Individuals must demonstrate full competence in the role before hybrid working will be offered.
Salary: £26,210 rising to £30,300 within 12-24 months.
Looking to build a long-term career in customer service with real progression? We’re partnering with a leading UK service provider to recruit Customer Service Executives to join their specialist Travel Insurance team.
This is a varied, fast-paced role where you’ll support customers through a range of enquiries - providing reassurance, solutions and a high standard of care every step of the way.
The role -
Managing customer enquiries via phone and email
Providing clear updates and working towards effective resolutions
Handling a busy workload in a structured, deadline-driven environment
Liaising with third parties to ensure smooth outcomes
Supporting vulnerable customers with empathy and professionalism
Completing detailed administrative tasks accurately
Working within regulatory and compliance guidelines Working hours -
40 hours per week
Shift rota between 7:15am – 8:45pm
Monday to Sunday, working one weekend on/one weekend off
Late shift required only 1 week in every 6 What we’re looking for -
Previous call centre or customer service experience
Strong communication and problem-solving skills
Confident handling customers from first contact through to resolution
Comfortable working in a fast-paced environment
Good administrative and Microsoft Office skills What’s in it for you?
Starting salary of £26,210, increasing to £30,300 within 12-24 months
28 days holiday, rising to 38 days with service
Hybrid working (Individuals must demonstrate full competence in the role before hybrid working will be offered)
Career progression opportunities
Pension scheme
Health & Wellbeing Programme
Simply Health cover (dental, optical, medical)
Travel & medical insurance discounts
Gym discounts
Cycle-to-work scheme
Free onsite parking & canteen Please call the Commercial Desk (Molly/Fran) for more information, or submit your CV to be considered