Account Manager
Permanent
Location: Amersham / Home
We are recruiting on behalf of a client who provides managed billing and payment services for professional services organisations. They are looking for a proactive and organised Account Manager to join their team.
In this role, you will act as the main point of contact for clients, ensuring their requests and queries are handled efficiently, professionally, and accurately. You'll work closely with internal teams to resolve issues, provide updates, and support continuous improvement initiatives.
This is a hybrid role: during training, you'll be fully onsite in Amersham for 3 months, after which you'll move to a hybrid schedule with three days in the office each week.
What You'll Be Doing
* Managing a portfolio of client accounts, acting as the main point of contact for queries and escalations.
* Coordinating with internal teams across finance, operations, and service delivery to ensure requests are resolved effectively.
* Reviewing client communications to ensure clarity, accuracy, and professionalism.
* Monitoring and tracking client accounts, highlighting trends or recurring issues and supporting process improvements.
* Providing reporting and insights on account activity and client engagement.
* Supporting internal and client-facing initiatives to improve service delivery and operational efficiency.
What You'll Bring
* Experience in account management, client services, or operational client support-ideally with exposure to payment or collections processes.
* Strong communication and interpersonal skills, able to handle complex or sensitive client conversations.
* Excellent organisational skills with the ability to manage multiple priorities.
* A proactive problem-solving approach and attention to detail.
* Experience with CRM or service management tools (e.g., Salesforce, ServiceNow, Jira).
* Comfortable managing escalations and supporting process improvements.
Why This Role Stands Out
* You will be the key point of contact for clients, ensuring high-quality service delivery and smooth operations.
* The role offers exposure to multiple internal teams and functions, giving you broad operational insight.
* You will have the opportunity to influence processes, improve client experience, and make a tangible impact on service delivery.