Resident Welfare Officer
Location: Bradford, Huddersfield, Doncaster, Barnsley and Halifax
Salary: up to £28,917 per annum plus a car allowance
Contract: Full‑Time, Permanent Role
About The Role
Mears Housing Management is seeking a Resident Welfare Officer to support the delivery of a new service designed to help vulnerable individuals avoid homelessness and transition into settled accommodation. This is a front‑line role combining administrative, practical, and pastoral responsibilities. You will provide floating support to service users, helping them manage interim housing and access the resources they need to move forward. The role demands a balance of hands‑on support and efficient case management, with a strong focus on safeguarding and service delivery.
Role Responsibilities & Essential Criteria
* Manage your own diary and property portfolio, carrying out inspections, raising work orders for repairs (including voids) and following up on completed work. Requires strong organisational skills, attention to detail and the ability to work independently.
* Balance administrative responsibilities with direct support work, demonstrating flexibility, time management and a commitment to service delivery.
* Proficiency in Microsoft Office and general IT competence is essential.
* Maintain regular contact with service users through face‑to‑face visits and telephone calls, encouraging engagement with appointments and support services. Requires excellent communication skills, persistence and a supportive attitude.
* Support service users with health, finances, repairs and the move‑on process, using empathy, problem‑solving skills and a practical approach to meet individual needs.
* Assist with appointments and referrals, including providing fallback support when necessary. Requires a good understanding of local services and the ability to work under your own initiative.
* Help service users find and secure appropriate accommodation, drawing on knowledge of housing pathways and the ability to advocate effectively.
* Arrange food parcels and ensure access to essential resources, demonstrating compassion, responsiveness and a genuine desire to help others.
* Contribute to a front‑line team supporting vulnerable individuals, including those affected by drug misuse, homelessness, mental health challenges, trafficking and offending histories. Requires resilience, teamwork and a strong focus on safeguarding.
* Assess individual and family needs and identify appropriate support packages to maintain independence. Must be naturally supportive, trustworthy, empathetic and patient.
* Demonstrable experience in a similar role within housing, support or welfare services is essential.
* Strong communication skills with both clients and colleagues, and the ability to manage conflict and challenging situations, are required.
* A full UK Driving Licence is essential for travel between properties and appointments.
Benefits We Can Offer You
* 25 days annual leave plus bank holidays.
* Annual Mears Fun Day – an organised celebration from the Executive team.
* Volunteering Leave – support for paid volunteering in the community.
* Staff perks with Mears Rewards – discounts on groceries, holidays, eye‑test vouchers, share‑save scheme and more.
* Family‑friendly policies.
* Company car for both work and personal use, fuel card and PPE.
Required Background Checks
As part of the recruitment process we will carry out a background, identity, security clearance and BPSS check. We will require relevant identification, proof of address, references, a valid passport and proof you have lived in the UK for the last five years.
Contact
Vickie Rudge – Vickie.Rudge@mearsgroup.co.uk
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive. We are a Disability Confident employer, support the Armed Forces Covenant and have achieved the Gold Award in the Defence Employer Recognition Scheme. We also hold an Endorser Award for the Career Transition Partnership. Applicants may voluntarily share background information during the application stages to support social mobility.
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