LEAD ADMINISTRATOR Location: DEF Academy Services, Swindon, Wiltshire SN6 8LA Salary : £25,410.78 per annum plus excellent benefits Schedule: 37.5 hours per week across Monday – Thursday 8am – 4pm, Friday’s 8am – 3pm (please note office hours can be between the hours of 8am – 6pm) Ready to impact a better future? As a Lead Administrator in our Course Administration Management Department at the Defence Academy, you will play a key role in a transformative project aimed at enhancing our service delivery. Our Lead Administrators are at the forefront of this initiative. You will be involved in the promotion, planning, and delivery of services across the Defence Academy. Serco at the Defence Academy provides Facilities Management across all aspects of the site including Estates, Logistics, various Supporting Services, together with Cleaning, Catering and Waste Management through ESS. What you’ll do as a Lead Administrator Support the Hub transformation project. Promote, plan, and deliver administrative services across the Defence Academy. Collaborate with team members to ensure effective service delivery. Processing Course Members/Student arrival/departure from Shrivenham Station, ensuring associated registers are accurately maintained. Course Administration support to our Military customers. Maintenance of course communication and documents. Communication with internal and external stakeholders. After course work such as reporting and associated administrative tasks on various systems. Cross skilling to support across the wider dept. Mentoring and coaching of new starters. Does this sound like you? Proven experience in an administrative role. Sound understanding of GDPR (General Data Protection Regulation). Able to use a variety of communication methods (spoken, written, behaviour). Problem solving skills. Must be methodical, have proven organisational skills and able to work under pressure. Ability to work effectively in a team and manage multiple tasks. It is essential that the successful candidate is PC literate, MS Office including Outlook, Word, Excel. GCSE’s grade C/4 or above (or equivalent) in English and Maths. Vetting and checks: This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively. Benefits of working at the Defence Academy The Defence Academy sits within a beautiful and secure site which hosts 2 lakes and is surrounded by acres of scenic woodland. The Academy trains the future commanders and staff officers of all three UK Armed Services and those from many countries around the world. Other benefits of working on this site include: Free, secure onsite parking. Opportunity to join many sports and activity clubs (heavily subsidised subscription costs). Gym membership, the site boasting 2 fully equipped gymnasiums. 18-hole golf course (annual membership circa £375). Fully equipped riding stables, with the opportunity for lessons. Other sporting facilities include tennis courts, Astro-turf football pitches and much more. What Serco offers: Salary: Competitive salaries with annual reviews Pension: Up to 6% contributory pension scheme Holidays: 25 days annual leave plus bank holidays Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme. defenceentryjobs To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We’re also a signatory of the UK Governments Women in Defence Charter, to find out more please click here. Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. defencejobs