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Guest service assistant - hampton by hilton manchester northern quarter

Manchester
RBH Hospitality Management
Guest service assistant
Posted: 6h ago
Offer description

Guest Service Assistant - Hampton by Hilton Manchester Northern Quarter

Join Us

At RBH, we believe our people are our biggest assets and understand the value of putting them first. Our commitment to diversity, health & wellbeing, sustainability, and individuality sets us apart and has earned us a spot among the Top 30 Best Places to Work in Hospitality. We are passionate about our industry and constantly seek new talent to join our journey.

Our Hotel

Located in Manchester's trendy Northern Quarter, Hampton by Hilton offers 221 rooms with a modern style in the city's creative hub. The hotel features a vibrant breakfast area, a 24-hour fitness center, and a cozy lobby bar, all reflecting the area's unique character. With lively surroundings and modern amenities, our hotel provides a dynamic and inviting environment in one of Manchester's most exciting neighborhoods.

Our Benefits

We offer a comprehensive benefits package, including:

* Discounted hotel room rates for you and your friends & family
* An extra day off for your birthday
* Enhanced maternity, adoption & shared parental leave
* Course sponsorship opportunities
* 30% F&B discount at RBH hotels
* Refer a Friend scheme (earn £250 per referral, up to 5)
* Flexible working arrangements
* Wagestream - choose how and when you get paid
* Life insurance
* Employee Assistance Programme
* Social and wellness events throughout the year
* Free meals on duty, saving over £1,000 annually

And much more!

A Day in the Life of a Guest Service Assistant

What you'll be doing...

* Welcoming guests with a friendly face, making their first impression memorable from check-in to check-out
* Handling check-ins, check-outs, and assisting guests throughout their stay
* Answering guest questions about local attractions and services
* Processing bookings and payments accurately for a hassle-free experience
* Collaborating with housekeeping and maintenance teams to meet guest needs
* Maintaining a professional and inviting front desk environment
* Managing calls, emails, and reservations efficiently
* Going the extra mile for special requests to enhance guest experiences

What We Need from You

* A welcoming personality and passion for connecting with people
* Strong communication skills and team coordination
* Attention to detail, especially with guest needs and reservations
* A proactive problem-solver with a positive attitude
* Team spirit and flexibility to support various tasks
* High energy and adaptability in a fast-paced environment

Equal Opportunities

RBH Hospitality Management is an equal opportunity employer. We value diversity and strive to create an inclusive, people-first culture. If you require reasonable adjustments at any stage, please contact us.

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