Principal Consultant (Organisational Design/ Effectiveness) – Programme Advisory (OTM)
Full‑time
Department: Infrastructure
At Turner & Townsend we’re passionate about making a difference by delivering better outcomes for our clients, helping our people realise their potential, and contributing to a prosperous society. Our Programme Advisory team works with major global clients across infrastructure, transportation, utilities, commercial, government, natural resources and real estate, supporting the set‑up, transition and transformation of complex programmes. ON THE MARK (OTM), now part of Turner & Townsend, brings over 35 years of operating model and organisation design expertise to these programmes.
We are seeking a Principal Consultant to join our Organisational Effectiveness capability within Programme Advisory (OTM). You will lead and co‑lead delivery workstreams on complex transformation programmes, integrating operating model and organisation design with people‑centred change to achieve measurable outcomes. You will work in multi‑disciplinary teams, shape delivery plans, guide Senior/Consultant colleagues, and build strong client relationships at senior levels.
Key Responsibilities
Design and deliver organisational effectiveness and operating model interventions within major programmes, aligning strategy to structure, ways of working, and outcomes.
Lead or co‑lead workstreams/HIT teams; plan facilitation; prepare and quality‑assure core artefacts (narrative, documentation packs, workshop outputs, implementation tools).
Diagnose current state using OD and cultural diagnostic methods; assess change impact and readiness; shape transition plans, L&D analysis, engagement and communications.
Coordinate programme delivery logistics: calendars, governance rhythms, collaboration platforms, and project management tools ensuring data accuracy and document control.
Contribute to proposals, business cases and thought leadership; connect client needs to OTM case history and best practice; support masterclass delivery and accreditation activities.
Build trusted relationships with senior stakeholders; provide clear, evidence‑based recommendations and manage risks and issues proactively.
Lead knowledge transfer and close‑out (BAU handover, case studies, lessons learned) and feed improvements back into our methods and toolkits.
Coach and mentor junior team members; contribute to internal capability building, continuous improvement and practice development.
Qualifications
Significant experience in organisation design/operating model and organisational change within complex programmes (consulting or in‑house consulting).
Proficiency with OD/people change disciplines: cultural diagnostics, change impact/readiness, transition planning, L&D, engagement and communications.
Ability to analyse external drivers and client operating environments to tailor practical solutions and recommendations.
Strong facilitation, senior stakeholder management, and written communication skills; comfortable working in multi‑disciplinary teams.
Evidence of contributing to bids/proposals and developing business cases alongside senior colleagues.
Sector exposure across one or more of: infrastructure, transportation, utilities, commercial, government, natural resources, real estate.
Strong MS Office and collaboration tools experience (Teams, Mural, Miro). Willingness to travel (UK and international) as required.
What We Offer
Competitive compensation and benefits; hybrid working; access to global learning and development; opportunities to shape iconic programmes and to contribute to a high‑performing, supportive team culture.
Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community. SOX control responsibilities may be part of this role, which are to be adhered to where applicable.
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