Are you a driven, experienced income specialist looking for your next challenge? Do you have a passion for providing exceptional rent collection and arrears recovery services, while ensuring that clients receive the support they need? This is an exciting opportunity for a proactive and empathetic professional to join a leading Housing Association and make a real difference in the community.
As an Income Officer, you will play a pivotal role in delivering a top-tier rent collection and arrears recovery service. Your expertise will be key in reducing arrears and maximising income, whilst ensuring a fair and responsive approach. You will manage a diverse caseload, build strong relationships with key stakeholders, and act as the primary point of contact for Local Authorities. This is a fantastic opportunity for someone with experience in income management, ideally within a housing association or local authority setting. This is a 3 month contract with the possibility of extension and offers a highly attractive hybrid working pattern,
Key Responsibilities:
1. Lead the rent collection and arrears recovery process, ensuring the delivery of an exceptional service.
2. Prepare and present cases in court with accuracy, confidence, and professionalism to secure timely outcomes.
3. Manage a diverse caseload, ensuring fair, responsive, and timely decisions for tenants and clients.
4. Provide a supportive rent account service, offering advice and support to tenants in need.
5. Build strong relationships with key stakeholders, including acting as the main point of contact for Local Authorities.
6. Use your proactive approach to identify and implement strategies that will reduce arrears and maximise income across the organisation.
About You:
7. Extensive experience in income management and arrears recovery, ideally within a housing association or local authority.
8. Proven ability to manage complex caseloads and deliver excellent outcomes for clients.
9. A strong, empathetic communicator, able to handle sensitive conversations with professionalism.
10. Proactive, versatile, and able to work under pressure in a fast-paced environment.
11. Confident in preparing and presenting cases in court and liaising with external stakeholders.
If you're looking for a challenging and rewarding role that allows you to make a real impact, then we'd love to hear from you!