Detailed job description
and main responsibilities
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.
Person specification
Qualification
Essential criteria
1. Good General Education covering literacy and numeracy
2. Keyboard skills - RSAII or equivalent touch typing / computer skills
Experience
Essential criteria
3. Experience in medical environment
4. Computer keyboard skills including Microsoft Excel
Desirable criteria
5. Attended medical terminology course
6. Experience of data entry
Technical Skills Competencies
Essential criteria
7. Ability to organise own workload and priorities
8. Competent in use of multiple computer systems and national databases
9. Capable of working effectively either independently, or as part of a team.
10. Work flexibly in response to changing circumstances.
11. Recognises and reports problems as they arise
12. Works within limits of responsibility
13. High degree of accuracy in all work
Desirable criteria
14. Understand the importance of quality at all levels of our work.
Knowledge
Essential criteria
15. Knowledge of secretarial/administrative procedures
16. Be willing to undergo further training, according to the needs of the job and as part of personal development.
Desirable criteria
17. Previous experience in office environment
Other requirements specific to the role
Essential criteria
18. Excellent communication skills to communicate clearly and effectively at all levels in a courteous, approachable and helpful manner
19. Able to interact and communicate with a variety of people including work colleagues, consultants and service users
20. Ability to monitor workloads and reallocate or redirect at short notice
21. Able to train staff
22. Able to sustain concentration over long periods.
23. Experience of dealing with telephone enquiries
24. Ability to work at a workstation in the office environment
25. Able to lift loads of various size and shapes