Customer Care Advisor / Administrator
Location: Norfolk
Full Time | Permanent
Our client is a well-established regional house builder with an excellent reputation for delivering high-quality homes across Norfolk. Due to continued growth, they are looking to recruit a proactive and organised Customer Care Advisor / Administrator to join their busy and friendly team.
This is an excellent opportunity for someone with strong administrative skills and a customer-focused mindset, ideally with experience or knowledge of house building or construction.
The Role
As Customer Care Advisor / Administrator, you will act as a key point of contact for homeowners, ensuring all post-completion queries and maintenance issues are handled efficiently and professionally.
Your responsibilities will include:
Managing customer enquiries via phone and email
Logging and coordinating remedial works with site teams and subcontractors
Scheduling appointments and tracking progress of outstanding issues
Maintaining accurate records and updating internal systems
Liaising with construction teams to ensure timely resolution of defects
Supporting the wider customer care and technical teams with administrative duties
About You
The ideal candidate will:
Have previous experience in a customer service and/or administrative role
Possess knowledge of construction or house building (highly desirable)
Be highly organised with strong attention to detail
Have excellent communication skills, both written and verbal
Be confident liaising with customers, contractors and internal departments
Be proficient in Microsoft Office and comfortable using internal systems
Be able to prioritise workload in a fast-paced environment
What’s on Offer
Competitive salary (dependent on experience)
Opportunity to work with a respected regional developer
Supportive and collaborative team environment
Career development opportunities within a growing business
If you are customer-focused, organised, and have a good understanding of the house building process, this could be an excellent opportunity to join a reputable and expanding company