London, England, United Kingdom
Job Purpose
We are seeking a highly experienced individual who has an extensive knowledge in customer service and can provide our 5‑Star front of house service delivery whilst maintaining a subtle, yet visible security presence as part of our Dedicated Bench Staff Team.
Key Responsibilities
* Be seen as a visible customer‑focused professional by being proactive and greeting clients and visitors where possible
* Anticipate any action client requirements in a professional manner
* Provide a consistently professional service at all times
* Issue visitor passes using the agreed sign‑in and out policies and procedures
* Provide a high level of front and back of house services and have a wide knowledge of provisions within local and surrounding areas
* Ensure all fire exits are kept clear; Health & Safety issues are reported
* Ensure all landlord contractor access is pre‑authorised and in accordance with permits to work conditions
* Carry out building patrols where required
* Provide administrative support/incident report writing
* Ability and foresight to create a safe environment for all guests and visitors
* Maintain a high‑security awareness at all times
* CCTV interaction where required
* First Aid training required
Person Specification
* Professional, highly driven, flexible, enthusiastic, proactive, self‑motivated team player
* Holds a true passion for high standards of customer service delivery
* A keen interest and high level of systems/technology and computer skills would be an advantage
* Excellent interpersonal skills and the ability to interact with people at all levels
* Immaculate presentation
* Intuitive customer‑related logic
* Ability to work independently with confidence, using own initiative as required
* Look for opportunities to enhance client/visitor experience
* Clear, concise and confident communication skills which are customer service orientated with a very keen eye for detail
* Confidence and common sense to access and utilise expert resources when making decisions
* Maintain and practice a high degree of confidentiality at all times
* Computer literate with good email etiquette; the use of concierge and Microsoft systems is an advantage
* Have a high level of security awareness
* Valid SIA licence required
* 5 years of continuous work employment history without gaps and verifiable work history
What We Offer
* A highly competitive salary within the corporate sector
* CPD – Bespoke Training, Learning & Development opportunities
* Licence Upskill – where applicable
* Perk Box – Employee discount scheme
* Laundry service for tailored uniform
* Cycle to Work Scheme
* Social events and activities
* Pension scheme
* Employee mental health assistance helpline
* Recognition schemes including our employee of the month programme
* Employee Health Cash Plan for you and your dependants
Required Identification (if invited to an interview)
* SIA (if required)
* 3 x proof of ID (1 photographic)
* Right to Work
* HMRC tax record
Seniority level: Not Applicable
Employment type: Full‑time
Job function: Other
Industry: Facilities Services
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