Overview
Recruiting a Retail Relief Security Officer to work primarily within our retail environment, with occasional deployment to other business locations. Officers will operate across multiple sites within a reasonable distance of their home address, with deployment details usually provided one week in advance, though changes may be communicated on the day. The standard pay rate is £12.71 per hour, with higher site‑specific rates paid accordingly. Some locations operate unpaid break policies; applicants will be informed in advance where these apply.
Main Duties
Retail Operations & Customer Experience
- Provide a highly visible and approachable security presence on the shop floor as a deterrent to theft and anti‑social behaviour.
- Deliver excellent customer service by assisting customers, providing directions, and supporting a positive in‑store experience.
- Work closely with store management and staff to support day‑to‑day retail operations and respond to incidents.
- Monitor store activity to identify suspicious behaviour and proactively prevent stock loss (theft, fraud, damage).
- Carry out regular patrols of the sales floor, stockrooms, and external areas in line with Assignment Instructions.
- Effectively manage conflict situations with professionalism and a customer‑first approach.
Loss Prevention & Security Compliance
- Identify, deter, and respond to shoplifting and internal theft in line with company policy and legal guidelines.
- Monitor and operate CCTV systems (where applicable) to support loss prevention and incident investigations.
- Ensure full compliance with Assignment Instructions, company policies, and UK legislation.
- Maintain an up‑to‑date SIA licence (Door Supervisor or Security Guarding) and CCTV licence where required, ensuring it is worn at all times on duty.
- Complete all required documentation, including incident reports and notebook entries, accurately and promptly.
Health, Safety & Incident Management
- Maintain a safe environment for customers and colleagues by identifying and reporting hazards.
- Respond to incidents, emergencies, and first aid situations quickly and effectively.
- Use sound judgement and initiative to manage challenging situations, escalating where necessary.
- Liaise with emergency services and internal communication teams when required.
- Ensure all check calls and control procedures are completed in line with site requirements.
Training & Development
- Complete all mandatory training, including retail‑specific security and loss prevention training.
- Continuously develop knowledge of retail risks, behaviours, and security best practices.
- Use available technology and reporting tools effectively to support performance.
- Ensure SIA licence renewal is completed in a timely manner (minimum 16 weeks before expiry).
What We Are Looking For
- Previous experience in retail security, loss prevention, or a customer‑facing environment
- Strong customer service and communication skills
- Ability to remain calm and professional in challenging situations
- SIA Licence (Security Guarding or Door Supervision) – essential
- CCTV SIA Licence – desirable
- SC Clearance – desirable
