We have an exciting opportunity for a Social Care Systems Specialist to join us!
Previous applicants need not reapply.
This is a full-time, permanent role with hybrid working including two days on site a week, and a salary of £44,355 - £48,446 per annum.
This is an excellent opportunity for an enthusiastic Social Care Systems Specialist to join our Business Systems team.
The Role:
The Social Care Systems Specialist will report to the Business Systems Manager and work collaboratively with colleagues and support the management of Mosaic Case Management and Finance system and other support systems within Adult Social Care. The post holder will champion Mosaic Finance system administration, support, development and other related activities, including system changes and management of the finance service catalogue. You will support the business with annual updates, financial assessment uplifts and ensure appropriate training and support to the business and colleagues as required.
The post holder will also continue to support the existing “As Is” processes, define “To Be” business processes, support and create finance build documentation and service structures and obtain sign-off, and where necessary work with suppliers to undertake/support full system configuration, and User Acceptance Testing (UAT).
Your role will involve:
Work collaboratively with the systems manager and colleagues to ensure changes made to the system process are documented and training materials for both online and face-to-face training are updated and trainers are fully briefed about the new or updated processes.
Support colleagues in providing first-line and second-line support for Mosaic and other applications.
Support system upgrades, including assessment, testing, log issues with supplier, track progress until full implementation.
Work with suppliers and third parties to resolve issues and build positive partnerships.
What we are looking for:
Extensive experience of social care case management (Mosaic or equivalent)and/or finance system in a large organisation.
Understanding how the business processes are, and can be, reflected in the system workflows is a core requirement of this role: Changes to the system to reflect evolving practices are part of the workload.
Good technical skill and understanding of SQL and database structures, interrogation or reconciliation, interface definition and integration testing, etc.
Good understanding and appreciation of social care legislation, performance management and social care practice and the importance of how system support practice and its implication will be useful.
What we offer:
32 days annual leave
Flexible working including a hybrid working pattern for a better work-life balance.
Generous Local Government Pension scheme includes life cover (3 times of annual salary); and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision.
Free employee parking close to the offices.
Give As You Earn scheme.
Instant Reward Scheme to recognise and reward innovative achievement.
Employee Assistance Programme providing counselling, advice and information.
Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals.
Interview dates: 4th September 2025
If you wish to discuss this position informally, please contact Allison Killick on Allison.Killick@rbwm.gov.uk
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