About the Role
and our Ideal Candidate
Are you a highly motivated and experienced operational leader with a strong understanding of statutory and legal obligations? We are seeking a dedicated Registration Service Manager and Superintendent Registrar to lead and manage the delivery of our efficient and effective Registration Service.
This is a key front-line service delivery role where you will be directly accountable for performance and service quality. You will be the Council’s principal adviser on operational statutory duties and legal obligations for the registration service, as laid down by Parliament.
Key Responsibilities Include:
1. Leading and managing the delivery of an efficient and effective Registration Service in accordance with legislative requirements, national guidance, and performance targets.
2. Acting as the Council’s principal adviser on statutory and legal obligations for the registration service.
3. Providing day-to-day management and professional supervision to staff.
4. Applying professional judgement to interpret and apply policies to meet specific local or service needs.
5. Identifying and implementing continual improvements to deliver cost-effective services that meet agreed quality standards.
6. Leading projects and implementing changes within agreed cost, time, and quality standards.
7. Managing service-level budgets and resources to demonstrate value for money and support intended outcomes.
About You:
You will be focused on interpreting and applying policies to support local needs, managing the effective day-to-day delivery of the Registration Service within clear budgets and standards. You will operationalise plans and deploy resources to meet objectives.
You will have excellent communication and stakeholder management skills, this role involves working closely and collaboratively with the General Register Office, Home Office, Medical Examiner, Hospital Bereavement and Chaplaincy Teams, Coroner Service, and Maternity Services.
If you are ready to take on a challenging and rewarding management role, ensuring statutory compliance and service excellence in a key public service, we encourage you to apply.
About Us
Overseen by the General Register Office (GRO), the London Borough of Sutton’s Registration Service delivers a vital service to the community, ensuring the accurate and timely registration of key life events, including; births, deaths, stillbirths, marriages and civil partnerships.
Services also include issuing certified copies of certificates, taking notices of marriage/civil partnership, and conducting various ceremonies (marriage, civil partnership, citizenship), and non-statutory ceremonies like baby naming).
The Service’s achievement against key performance targets is tracked and reported monthly and is something we are very proud of. Currently 98% of births and stillbirths are registered within 42 days and 95% of deaths are registered within 5 days.
Our Register Office relocated to modern, new premises in our Civic Offices in November, featuring three dedicated registration rooms and two beautiful licensed ceremony rooms for marriage, civil partnership and citizenship ceremonies.
Our Offer To You
As an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.
Employees have access to a wide range of benefits to enable staff to achieve a work life balance, some of which include:
8. A generous annual leave entitlement of 26-32 days plus bank holidays (pro-rata if part-time working hours apply) depending on service and grade
9. Enhanced Maternity, paternity, shared parental, adoption and dependents leave
10. Two volunteering days per year
11. Flexible Working - Smarter Working Scheme (dependent on the role)
12. Adjustable and agile working arrangements using Google Chromebooks
13. Learning and development portal offering a range of courses
14. Discounts on a range of local shops, restaurants, gyms and leisure centres
15. Interest free season ticket loans
16. Local Government Pension Scheme
17. Bicycle loan facilities and cycle to work scheme
18. Electric vehicle leasing scheme
19. Confidential health & wellbeing and counselling support