New Business Account Handler
Location: Lancing, West Sussex, BN15 8UW (Hybrid minimum 3 days in office)
Contract Type: Permanent
Hours: 35 hours per week
Salary: £25,685.00 Band C, Level 3
About the Role
We're looking for a New Business Account Handler to join our growing team and support our work in the charity and not-for-profit sectors. This is a client-focused, telephone-based role focused on developing new business opportunities.
I n this role as our New Business Account Handler, you will:
Handle new insurance enquiries (up to £5,000 premium level)
Deliver clear, accurate and helpful information to clients
Support business growth through phone-based campaigns
Cross-sell and upsell to add value for clients
Manage onboarding and ensure a smooth client experience
As our New Business Account Handler, Key Responsibilities are:
Achieve targets for new business and lead generation
Prepare and deliver quotes that meet client needs
Liaise with insurers to find suitable coverage and pricing
Ensure accuracy and compliance in all documentation
Build strong relationships with new and existing clients
What were looking for in our New Business Account Handler:
Experience in the insurance sector or understanding of commercial insurance
Knowledge of youth charities or not-for-profit organisations
Effective communication and relationship-building skills
Confidence in working to targets and deadlines
Cert CII or Diploma in Insurance, or a willingness to work towards this
What we offer as our New Business Account Handler:
A supportive and collaborative team environment
Opportunities for ongoing learning and development
28 days holiday and going up to 32 days after 2 years service, plus additional days at Christmas
Work in a way that suits you, your role and your department
Double matching pension up to 10% of gross salary
Family-friendly employer with generous family leave
For a full list of our benefits, click here.
Closing date for applications : 11:59 pm Sunday 12th October 2025
Interviews will be held in person, week commencing Monday 13th October 2025.
Strictly no agencies.
The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.
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