Hire Controller - Plant/Tool Hire
Location: Cardiff
Salary: £29,000-£31,000 + Quarterly Bonus
A growing plant and tool hire business is looking for an experienced Hire Controller to join its Cardiff depot. This is a key operational role, ensuring the smooth running of the hire desk, supporting customers, and helping drive business growth.
If you have experience in hire operations, fleet management, or customer-facing depot roles, this could be the perfect next step in your career.
Key Responsibilities
* Manage depot hire operations, ensuring high service standards.
* Oversee hire fleet stock levels and maximise availability to meet business needs.
* Audit and quality manage hire contracts, including new hires and off-hires.
* Handle customer enquiries and support sales activities.
* Support logistics and transport coordination for efficient service delivery.
* Identify new business opportunities and contribute to sales growth targets.
* Assist the depot team when the Depot Manager is unavailable.
Skills & Experience
* Experience in hire operations or similar depot/branch management role.
* Strong organisation and communication skills.
* Ability to develop customer relationships and negotiate effectively.
* Confident working independently and under pressure.
* Competent with IT and systems relevant to hire or fleet management.
* Experience in selling products or services to end users is a plus.
* Flexible and proactive approach to support business objectives.
* Experience in plant, tool, or construction hire is desirable but not essential; if you have the right operational and customer‑focused experience, you can succeed in this role.
Benefits
* Competitive salary: £29,000-£31,000 + quarterly sales bonus.
* Loyalty bonus scheme.
* 32 days holiday (including bank holidays).
* Pension (auto‑enrolment).
* Group life assurance (3x salary, after probation).
* PerkBox & birthday gift.
* Working hours: 7:30am - 5:00pm.
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