Our team is a dedicated group of IT professionals committed to maintaining the stability and efficiency of critical systems within our organisation. With a focus on collaboration, problem-solving, and continuous improvement, we work together to ensure that our systems run smoothly and effectively. We value teamwork, innovation, and a supportive work environment where every team member can grow and succeed. As a Systems Support Analyst, you will have the opportunity to work in the Application IT support team as an L2 application support analyst, with the primary objective being to "Keep the lights on" by ensuring the business has stable systems from a day-to-day operational perspective.
You will work with colleagues and under direction of the Application Support Management team on initiatives which may be support issues, small scale business process improvements and larger scale change initiatives.
Working in partnership with the first line support helpdesk to ensure issues are logged correctly, efficiently and delivered to a timely resolution.
Supporting all project releases and code fixes following ITIL change and release principles.
Documenting processes and producing user guides or other artefacts that support the change management function.
We offer a base salary dependent on experience from £38,000 - £42,000 and a competitive benefits package including:
Hybrid-working
Annual bonus opportunity
Our Purpose is to help our customers, colleagues and communities prosper and we are on a transformation journey to become 'the bank of the future'.
Our commitment to professional development, flexible working, and employee well-being fosters a dynamic and supportive workplace.
Previous experience supporting applications running from Windows Server and SQL Database environment is essential.
Proven experience working in an IT application support environment providing support and problem analysis / resolution is essential.
Working knowledge of ITIL best practice framework is desirable.
Experience working within a regulated and controlled IT environment, adhering to compliance and security standards is desirable.
Shortlisted candidates will go through a personalised recruitment process, that is relevant and conversational - inclusive any individual reasonable support required. Diversity, Equity & Inclusion
We champion diversity at all levels, with Board-level Diversity Champions tracking our progress. We are proud to be signed up to the Women in Finance Charter to actively support the growth and development of senior women in our sector and are dedicated to treating all our employees and job applicants equally, opposed to discrimination on any grounds.
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