Job Shop Recruitment has a great opportunity for to work as a SENIOR OPERATIONS CO-ORDINATOR for a client of ours based in Dartmouth Devon. This is office based in Devon.
Hours of work:
8am - 5pm, Monday to Friday
Working 40 hours a week
A variation on hours and days may be required due to business demand and/or seasonality
Some out of hours ‘on call’ responding to WhatsApp messages
Key Responsibilities
Hands-on Day-to-Day Operations Across All Sites
Take a lead role in overseeing daily operational activity across multiple locations
Work closely with the Operations Manager and senior team to keep everything running like clockwork
Proactively troubleshoot issues and keep standards high at every stage of the process
Monitor performance, identify areas for improvement, and implement operational efficiencies
Team & Workflow Coordination
Help lead and support a growing operational team, ensuring daily tasks are clear and deadlines are met
Manage staff scheduling using Planday, including holiday planning and daily resource allocation
Maintain communication tools and internal systems — from delivery sheets to incident logs
Keep workflow structured, efficient, and agile in a fast-moving environment
Client & Supplier Management
Be a key point of contact for clients - handling queries, service requests, and updates with confidence
Build and maintain strong working relationships with suppliers and external partners
Onboard new clients onto our internal systems, ensuring a smooth, professional experience from day one
Reporting & Business Support
Support financial accuracy through system updates, data input, and reporting (Xero & CRM)
Assist in preparing and issuing weekly and monthly invoices
Collaborate with our accountant and senior managers to provide relevant operational and financial data
Coordinate meetings, calendars, and agendas to keep the senior team aligned and on track
Leadership in Action
Provide direct support to the Operations Manager, Managing Director, and other senior leaders
Step in to lead when others are unavailable - this is a role with trust, responsibility, and huge potential
About You
Proven experience in operations, logistics, or service delivery
Thrives in a fast-paced, high-energy working environment
Naturally organised, self-motivated, and full of initiative
A clear and confident communicator — with both clients and colleagues
Detail-focused without losing sight of the bigger picture
Tech-savvy and confident using systems like Xero, Microsoft 365, CRM tools
Proactive, practical, and solution-focused — you're someone who gets things done
Ambitious and ready to grow — this role has a clear pathway to Operations Manager
What We Offer
Company pension
Performance-related bonus scheme
Ferry pass available if required
Supportive leadership team and fast-moving career development
Full onboarding and training to set you up for success
A real opportunity to shape the future of a rapidly expanding business.
This role has a clear, mapped-out progression pathway into the Operations Manager role