Insurance Administrator
Part time - 30 hours per week - Monday – Friday between the hours of 9am – 5pm
£12.60 per hour
Remote with travel to Vets Now Support Office in Dunfermline
For over 20 years, Vets Now has been at the forefront of out of hours emergency care, supporting over 1,000 vet practices and operating in 60+ emergency clinics and specialist referral hospitals nationwide. We're award-winning, innovative, and passionate about delivering exceptional care to pets and their owners.
About the role
We're looking for a detail driven Insurance Administrator to join our friendly reception and administration team. You'll be the vital link between our clinic teams, clients, and insurance companies, ensuring claims are processed efficiently, queries are resolved quickly, and every client receives a seamless experience.
Key Responsibilities
In this role you will:
* Process insurance claims from start to settlement
* Deliver excellent customer service via phone and email
* Keep client communications accurate and up to date
* Maintain precise insurance records in our business systems
* Liaise with insurers, clients, clinicians, and colleagues
* Spot and resolve discrepancies promptly
* Work confidently with insurance portals and paper forms
* Suggest improvements to streamline processes
What we're looking for:
* Experience in customer service, handling complex queries
* Ideally, knowledge of credit management and insurance claims (preferred, not essential)
* Strong relationship-building skills with diverse stakeholders
* Professional, ethical, and proactive approach
* Positive, confident, and collaborative mindset
Why Join Us?
At Vets Now we value our people, that's why we offer great perks and benefits. As a Vets Now employee your benefits will include but not be limited to:
* 7 weeks pro rata annual leave
* Your birthday as a paid day off
* Health Cash Plan provided by Simply Health
* UK Standard Pension contributions – 5% Employee/3% Employer
* Up to 50% discounted staff pet care
* Death in service of two times annual salary
* Membership of employee wellbeing programme
* Company sick, maternity, paternity and adoption pay schemes
Inclusion & Accessibility
We welcome applications from all backgrounds and are proud to be a Disability Confident Employer. If you have a disability or health condition, we're committed to making reasonable adjustments throughout the recruitment process.