Toyota Financial Services has an opening for an experienced Application Support Specialist.
About the Team:
Apart from BAU, the Application Support Specialist team is a key gateway between the business and application vendors, working closely with the Project team and other BTS teams to deliver change and improved ways of working. This is a varied role with exposure to different systems, interfaces and architecture. It offers a chance to work as part of a great team and for a company that offers genuine work/life balance.
About the Department:
The Business Technology Solutions (BTS) department delivers end‑to‑end business technology and change through key functions of Governance, Change, Delivery and technical Operations. They look after both TFSUK and KINTO UK. BTS’s mission is to give, guide and guard the business with the right technology, applications and services.
What you’ll be doing:
* Providing proactive 1st to 3rd line support for business applications and services, ensuring a high quality of service to all customers
* Working in a rota with 3 others to provide support during business hours 8‑6 Mon‑Fri and out‑of‑hours cover, e.g. at month end and for releases
* Managing tickets and outcomes against agreed service levels, ensuring personal and team SLA targets are met
* Maintaining systems knowledge and expertise to support business applications and services
* Developing a thorough understanding of the business and our customers, including products, services, channels, key processes, IT systems, infrastructure and drivers for change
* Working with internal teams and external suppliers to service requests, resolve incidents and deliver change
* Configuring and maintaining systems including managing accounts, parameters, roles, workflows and interfaces
* Undertaking maintenance and enhancement activities to support the business
* Supporting change with impact assessment, input into design, configuration and service transition of new services or changes to existing services
* Creating, maintaining and sharing knowledge and documentation across the team and department to reduce single points of failure and enhance service levels
* Actively participating in the resolution of major incidents, post‑incident reviews and change implementation reviews
* Engaging in service improvements, making recommendations to improve stability, functionality and customer satisfaction
* Building and maintaining effective relationships with colleagues, customers, and suppliers
* Providing advice, guidance and estimates to the Solution Design process as required to ensure proposed solutions are operationally supportable
* Representing IT in a professional manner in all forms of contact with both internal customers and external parties
* Contributing to the effective financial management of UK IT, ensuring areas of responsibility remain within agreed budgets and all expenditure is approved in accordance with the governance structure
* Keeping up to date and complying with prevailing regulations
Requirements
Key Experience & Skills:
* Experience in a similar IT application support position, providing direct technical support to systems and applications end users
* Demonstrable problem‑solving and analytical skills
* Technical skills to enable information gathering and analysis, e.g. good understanding of SQL, operating system knowledge, data movement and web interfaces
* An aptitude for technical concepts and ability to learn and understand complex systems
* Ability to develop systems knowledge to become a subject‑matter expert
* Experience managing vendors' tickets to resolution within Service Level Agreements
* Experience administering and configuring systems and managing change
Desirable
* Experience supporting robotic process automation or other process automation
* Technical awareness of Retail Point of Sale, Contract Management, or reporting systems/services
* Technical awareness of other relevant business systems
Benefits
* Hybrid working pattern: 2 days in the office and 3 days from a location of your choice
* Access to attractive car schemes for you and your family for Toyota & Lexus cars
* Excellent pension scheme (up to 6% employee contribution and 15% employer contribution)
* Generous annual leave of 25 days, increasing with service and holiday purchase option
* Private medical healthcare (single, partner/spouse and dependent children) with Digital GP Service
* Group income protection cover with Aviva including physical, mental, and financial wellbeing services
* Employee assistance program
* Eye tests
* On‑site gym, sports and social club, and flu jabs to keep you healthy
* Wellbeing hour each month and many more initiatives throughout the year to encourage a healthy mind and body, and to raise awareness and celebrate diversity, equity and inclusion
* Dress‑for‑your‑day policy to make you feel comfortable at work
* Eco HQ, free parking and restaurant
* Two volunteering days per year
* Reward gateway voucher discounts
* Flexible working scheme and we welcome flexible working conversations at interview
* Regular 1:1s with your manager, a personal development review each quarter
* A wide range of learning and development opportunities including LinkedIn Learning courses
* £250 contribution towards learning something new outside of work
* Annual events such as summer party, BBQ & Christmas party, including countdown to Christmas events each December – it is so much fun!
Our Recruitment Process
We value everyone and are pleased to be recognised as a Disability Confident Employer. We are committed to supporting disabled applicants throughout the recruitment process. If you meet the minimum criteria for this role and wish to apply under the DC scheme, please ensure you add this information into your application. We are happy to adjust our process to meet your accessibility needs.
* Providing a copy of interview questions before the interview
* Organising a time and location that best suits you
* Allowing additional time for the assessment and interview
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Other
Industries
IT Services and IT Consulting
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