Job Summary
Medicana Winchester Clinic is part of Medicana Health Group. As Medicana Health Group's first clinic in the UK, we're dedicated to providing exceptional care to Winchester and the surrounding areas. Experience comprehensive specialist services, advanced diagnostics, and personalised treatment plans in a comfortable and welcoming environment.
This role will spread across both patient administration and receptionist duties. You will be expected to cover reception desks as and when required including main reception, outpatients and minor ops.
Applicants should meet the following criteria
* Proficient in the use of a PC, including the use of software and systems would be desirable.
* Basic financial awareness
* Excellent organisation and multitasking skills required.
* Flexible and adaptable.
* Strong interpersonal skills.
* Excellent communication skills.
* Motivated and enthusiastic.
* Previous reception experience in a private healthcare environment is desirable but not essential.
Duties of this role include:
* To contribute to the smooth running of the patient journey
* Ensure all patients are always greeted in a friendly manner.
* Ensure Medicana Winchester Clinic best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff. All patient queries are dealt with efficiently and professionally.
* Day-to-day management of the referrals from the booking office
* Maintaining and developing patient administration systems, including appointment systems, referrals and record keeping
* Timely resolution to clinic changes requests disseminating information to relevant colleagues and consultants
* To manage all incoming and outgoing communication including mail, emails and calls.
* Approve electronic bookings received via the relevant system and update any booking received via email.
* Monitoring waiting lists and ensuring they are accurate and complete
* Identifying changes in demand for services
* Developing and monitoring plans to improve practice
* Contributing to improving the quality and overall management of the waiting list
* Provide basic and accurate information in-person and via phone/email
* Helping maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs.
Start Date: To be confirmed.
Benefits include: 25 days plus 8 Bank Holidays annual leave, Company Pension and Discount Card.
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Job Type: Full-time
Pay: Up to £24,420.00 per year
Benefits:
* Company pension
* Employee discount
Education:
* GCSE or equivalent (preferred)
Experience:
* Medical Receptionist: 1 year (preferred)
Work Location: In person