Job summary
*** This vacancy is currently only open to Herefordshire and Worcestershire NHS staff ***
Ophthalmology are looking for a Support Secretary to join our administrative team supporting the Worcestershire retinal team and intravitreal injection service.
Worcestershire Ophthalmology service are an innovative specialty, and provide outpatient, emergency, and surgical services to patients across Worcestershire, and beyond.
Main duties of the job
This secretarial and administration role is part of a team which provides a comprehensive service to both the patients and clinical team for the retinal specialty. The retinal service provides care and treatment for patients with sight threatening conditions.
The duties are varied, and in addition to the traditional secretarial role, providing letter transcription, include appointment booking, monitoring of waiting lists, preparing clinic documentation, answering incoming telephone calls, and providing clerical support to the clinical teams .
Ophthalmology is very teamwork orientated. It is a busy, but very supportive environment, that requires professionalism, good communication skills, and adaptability.
About us
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester
Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Being open and honest
Ensuring people feel cared for
Showing respect to everyone
We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System.
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
DBS Checks and Costs
Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and costs.
Details
Date posted
10 February 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,937 to £26,598 a year
Contract
Fixed term
Duration
12 months
Working pattern
Part-time, Flexible working
Reference number
C S2a
Job locations
Kidderminster General Hospital
Bewdley Road
Kidderminster
Worcestershire
DY116RJ
Job description
Job responsibilities
Job Purpose: To provide an effective and efficient support medical secretarial service to the countywide Ophthalmology directorate for nurse practitioners, consultants and specialty doctors in relation to their clinical duties.
Key and General Duties:
To provide a personal assistant and support medical secretarial service to the senior medical secretaries and Consultant and other medical staff in relation to their clinical duties.
Inform all relevant staff of reduced/cancelled clinics/theatre lists with regard to consultants and junior doctors planned or emergency absence.
To undertake medical audio/copy typing duties including outpatient letters to General Practitioners operation notes and letters, discharge summaries and other official correspondence, including self-generated non-routine correspondence if required.
To deal with day-to-day incoming mail, assigning priority and/or taking any necessary action without reference to consultant staff if necessary.
To make arrangements for appointments for patients/relatives and emergency visits as required.
To respond to enquiries from GPs, other Health Service personnel, patients and relatives
To provide statistical information for Consultants and the Directorate Management team as and when required.
To deal with administrative and secretarial aspects of consultants management, educational and professional advisory commitments.
To participate in the collection and transmission of information to enable the Directorate to meet its objectives.
To participate in the use of IT and to provide IT support to colleagues.
Training/Supervision of temporary and new staff within the office.
To cover, as is practical, Medical Secretary colleagues
To abide by the Patient Access Policy and RTT Pathway targets.
Booking timely follow up appointment from waiting lists ensuring escalation to manager and clinicians if booking issues occur due to capacity.
Ensure computer printer equipment and stationery is available and working effectively reporting any faults or problems to line manager and/or IT.
To ensure that all policies and procedures are adhered to and training undertaken where new policies and procedures are implemented. In particular those for Health Records confidentiality and information security
Carry out any other duties within the grade as requested by other members of your team Operational Manager or Directorate Support Officer
Job description
Job responsibilities
Job Purpose: To provide an effective and efficient support medical secretarial service to the countywide Ophthalmology directorate for nurse practitioners, consultants and specialty doctors in relation to their clinical duties.
Key and General Duties:
To provide a personal assistant and support medical secretarial service to the senior medical secretaries and Consultant and other medical staff in relation to their clinical duties.
Inform all relevant staff of reduced/cancelled clinics/theatre lists with regard to consultants and junior doctors planned or emergency absence.
To undertake medical audio/copy typing duties including outpatient letters to General Practitioners operation notes and letters, discharge summaries and other official correspondence, including self-generated non-routine correspondence if required.
To deal with day-to-day incoming mail, assigning priority and/or taking any necessary action without reference to consultant staff if necessary.
To make arrangements for appointments for patients/relatives and emergency visits as required.
To respond to enquiries from GPs, other Health Service personnel, patients and relatives
To provide statistical information for Consultants and the Directorate Management team as and when required.
To deal with administrative and secretarial aspects of consultants management, educational and professional advisory commitments.
To participate in the collection and transmission of information to enable the Directorate to meet its objectives.
To participate in the use of IT and to provide IT support to colleagues.
Training/Supervision of temporary and new staff within the office.
To cover, as is practical, Medical Secretary colleagues
To abide by the Patient Access Policy and RTT Pathway targets.
Booking timely follow up appointment from waiting lists ensuring escalation to manager and clinicians if booking issues occur due to capacity.
Ensure computer printer equipment and stationery is available and working effectively reporting any faults or problems to line manager and/or IT.
To ensure that all policies and procedures are adhered to and training undertaken where new policies and procedures are implemented. In particular those for Health Records confidentiality and information security
Carry out any other duties within the grade as requested by other members of your team Operational Manager or Directorate Support Officer
Person Specification
Qualifications
Essential
* Good standard of secondary education, including GCSE grade C or above in English
* Typing/word processing of at least RSA/OCR Level 2 or equivalent
Desirable
* AMSPAR qualification
Skills/Knowledge
Essential
* Comprehensive knowledge of Trust PAS system Allscripts PAS
* Comprehensive computer and keyboard skills
* Knowledge of 18-week RTT rules and Trust Patient Access Policy
* Knowledge of appointment booking
* Knowledge of patient waiting lists
* Good communication skills including contact with general public
* Comprehensive IT skills
* Good telephone manner
* Ability to work as part of a team
* Well organised
* Ability to prioritise workload effectively
* Proficient in the use of Microsoft Office programmes
Desirable
* Knowledge of Open Eyes EPR
* Previous experience in use of Digital Dictation Software / Bluespier
Other Job Requirements
Essential
* Able to work hours and days required
* Awareness of confidentiality and information governance
Personal Qualities
Essential
* Good communication skills
* Able to work under pressure
* Ability to work in a busy environment
* Polite manner
* Flexible
* Attention to detail
Experience
Essential
* Previous medical secretarial experience
* Previous experience of working in a hospital environment
* Experience working in a busy office
* Previous experience of electronic appointment booking
* Previous experience of using patient waiting lists
Desirable
* Familiarly with Ophthalmology terminology
Herefordshire and Worcestershire NHS Staff Job Vacancy
Essential
* This vacancy is currently only open to Herefordshire and Worcestershire NHS staff (including PCN/GP Practices); please indicate here which NHS organisation in Herefordshire and Worcestershire you currently work for?
Person Specification
Qualifications
Essential
* Good standard of secondary education, including GCSE grade C or above in English
* Typing/word processing of at least RSA/OCR Level 2 or equivalent
Desirable
* AMSPAR qualification
Skills/Knowledge
Essential
* Comprehensive knowledge of Trust PAS system Allscripts PAS
* Comprehensive computer and keyboard skills
* Knowledge of 18-week RTT rules and Trust Patient Access Policy
* Knowledge of appointment booking
* Knowledge of patient waiting lists
* Good communication skills including contact with general public
* Comprehensive IT skills
* Good telephone manner
* Ability to work as part of a team
* Well organised
* Ability to prioritise workload effectively
* Proficient in the use of Microsoft Office programmes
Desirable
* Knowledge of Open Eyes EPR
* Previous experience in use of Digital Dictation Software / Bluespier
Other Job Requirements
Essential
* Able to work hours and days required
* Awareness of confidentiality and information governance
Personal Qualities
Essential
* Good communication skills
* Able to work under pressure
* Ability to work in a busy environment
* Polite manner
* Flexible
* Attention to detail
Experience
Essential
* Previous medical secretarial experience
* Previous experience of working in a hospital environment
* Experience working in a busy office
* Previous experience of electronic appointment booking
* Previous experience of using patient waiting lists
Desirable
* Familiarly with Ophthalmology terminology
Herefordshire and Worcestershire NHS Staff Job Vacancy
Essential
* This vacancy is currently only open to Herefordshire and Worcestershire NHS staff (including PCN/GP Practices); please indicate here which NHS organisation in Herefordshire and Worcestershire you currently work for?
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Worcestershire Acute Hospitals NHS Trust
Address
Kidderminster General Hospital
Bewdley Road
Kidderminster
Worcestershire
DY116RJ
Employer's website
(Opens in a new tab)
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Employer details
Employer name
Worcestershire Acute Hospitals NHS Trust
Address
Kidderminster General Hospital
Bewdley Road
Kidderminster
Worcestershire
DY116RJ
Employer's website
(Opens in a new tab)
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