EMEA Technical Enablement Manager – Solution/Sales Engineering UCaaS
Location: Remote/Hybrid London
Package: Excellent, plus bonus and RSUs.
Our client, is a leading global provider of unified communications solutions (UCaaS), offering a comprehensive platform that integrates voice, video, messaging, and collaboration tools.
We are seeking a Technical Enablement Manager to support its global Solutions Engineering (SE) teams throughout EMEA. Language skills will be well received (especially German or French).
This role focuses on building and delivering enablement programmes that drive value-led customer engagements and contribute directly to business growth.
The ideal candidate will bring a blend of UcaaS technical acumen, programme management expertise, and a collaborative approach to deliver effective enablement solutions across a diverse product and platform portfolio.
Key Responsibilities
* Lead the design, development, and implementation of technical enablement programmes.for Sales Engineering teams globally.
* Collaborate cross-functionally with Sales, Product Marketing, and other teams to deliver consistent, impactful enablement aligned with strategic priorities.
* Develop content, tools, and training sessions that promote product knowledge, technical proficiency, and value-based selling.
* Oversee the technical onboarding and ongoing learning programmes for new and existing SEs.
* Coordinate virtual and in-person enablement events, including workshops and summits.
* Manage and maintain SE sandbox environments used for testing and demonstration.
* Track programme engagement and effectiveness using appropriate tools and metrics.
* Continuously gather feedback from the SE community to improve enablement offerings.
* Support product launches by preparing and enabling the technical sales force with appropriate materials and training sessions.
* Establish repeatable enablement processes with defined timelines, deliverables, and reporting mechanisms.
* Travel may be required up to 20% to London and EMEA.
Candidate Profile
* A seasoned technical enablement professional with a strong understanding of the Sales Engineering function.
* Proven ability to build programmes that resonate with technical audiences and support high-performance sales environments.
* Skilled communicator with the ability to influence and align stakeholders across technical and commercial domains.
* Comfortable working in fast-paced, ambiguous environments and managing multiple priorities.
Essential Requirements
* 5+ years of experience in a Sales Engineering or similar technical role within the UCaaS, telephony, or broader technology sector.
* 5+ years of experience in enablement, learning & development, or a related discipline.
* Demonstrable experience creating and managing enablement content and programmes with measurable impact.
* Excellent presentation, communication, and organisational skills.
* Ability to build and manage relationships across teams and functions.
* Comfortable operating with incomplete information and navigating uncertainty.
* As this has an EMEA focus, language skills, especially German will be well received,
Additional Information
* This role forms a key part of a growing team that enables technical professionals to succeed through expert training, best practices, and continuous learning. The successful candidate will contribute to shaping the technical knowledge standards, tools, and enablement frameworks used across the global sales organisation.
Package
* A competitive and inclusive benefits package covering private medical insurance, mental health support, pension contributions, equity awards, paid time off, parental leave, wellbeing allowances, and opportunities for professional growth—designed to support employees' health, financial security, and work-life balance.
* RSU’s / Stock: The RSU's have a 4 year vesting period. Value in the region of c$200k+