Duty Manager - Ludlow Duty Manager Feathers Hotel, Ludlow Set in the Bull Ring in the historic town of Ludlow. The Role of Duty Manager The Duty Manager will be responsible for leading the team to ensure a memorable experience from every interaction whether at breakfast, lunch, dinner or function. You will ensure that there is a warm welcome into any of the areas that our guests are in and that a memorable experience is created through genuine hospitality and interaction. Fantastic organisation and communication are key to deliver an exceptional experience for our guests. A key aspect of the role is to forge a great rapport with guests from initial contact and ensure the team also do this, strong working relationships with all departments to ensure great service delivery & effectively maximise revenue when there is opportunity. The Duty Manager will ensure that they are fully aware of all business and that they and their team are prepared for the day, shift or event. The role of Duty Manager will report to the Operations Manager, this is an pportunity for an aspiring Supervisor or an experienced Duty Manager to shape the role and to have a real impact on the business. This role is ideal for someone who has strong Food Beverage Experience and customer care skills with great communication and time management. The candidate will need previous experience, be able to lead a team and use their own initiative. Job Overview: As Duty Manager you will oversee all aspects of our hotel's operations on shift with a focus on Food & Beverage and Health & Safety. You will be responsible for ensuring high-quality service, optimizing guest satisfaction, and driving profitability across all outlets, including restaurants, bars, and banquet facilities. Experience & Qualifications Proven experience in a senior Food & Beverage role or similar role in a hotel setting. Strong leadership and team management skills. Excellent knowledge of food and beverage trends, operations, and cost control. Ability to deliver outstanding guest experiences and handle high-pressure environments. Strong financial acumen and experience with budgeting and P&L management. Benefits £30 BB per night colleague rate £60 BB per night for Friends and Family rate Celebration of milestone employment anniversaries 50% off Food & Beverage in our hotels Meals on duty provided Access to Hospitality Rewards Offerings from retail and dining discounts Employee Assistance Programme and same day on-line GP appointments Quarterly Shining Star recognition Annual colleague celebrations Duty Manager Duty Manager £31,000 per annum