What you’ll be doing
1. Managing data into and out of our data warehouse and reporting platforms to ensure accuracy and efficiency.
2. Definition and quality of KPIs that support effective contact centre operations.
3. Delivering data development roadmaps aligned to either our Consumer or Enterprise business strategies.
4. Empowering end users with access to reliable, well-governed data sets in a secure environment.
5. Troubleshooting complex data issues across multiple source systems and ensuring smooth data operations.
6. Leading strategic, cross-functional projects to deliver impactful, data-driven solutions, while documenting processes for team-wide support.
What skills you’ll need
7. Certified Google Cloud (GCP) Data Engineer with strong expertise in data acquisition, modelling, ETL, and data warehousing.
8. Proficient in Terraform, YAML, and GitLab for environment management.
9. Skilled in MS SQL, GCP SQL, and Oracle DB design, with a focus on data quality and governance.
10. Strong understanding of contact centre metrics and systems (e.g. WFM, IVR, Call Routing).
11. Proven ability to lead technical teams and deliver end-to-end technology solutions in operational environments.
12. Experienced in using JIRA and Confluence for agile project tracking and documentation.
Benefits:
13. 10% on target bonus
14. BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
15. From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up
16. Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more
17. 25 days annual leave (not including bank holidays), increasing with service
18. 24/7 private virtual GP appointments for UK colleagues
19. 2 weeks carer’s leave
20. World-class training and development opportunities
21. Option to join BT Shares Saving schemes
A few points to note: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. Don’t meet every single requirement: Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.